My Amazon prime app disappeared

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Check if you can find it on the Xbox store, search for the name Amazon Prime Video, if you don't, try the procedures below, please.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button.

Open Settings.

Go to Network and select Network settings.

Select Advanced settings.

Select Alternate MAC Address.

Select Clear.

Select Restart.

*Thank you in advance for contacting, I hope this can help you.

Amazon prime app works good.

Microsoft has no control over the Amazon Prime App. Everything presented to you once you launch Amazon is entirely up to Amazon.

There is one section called "Library" I believe that holds movies/shows you purchased separate from the "free" prime movies. Do you not see that on the Home Page of the Amazon App? I purchased the Star Wars Digital Bundle and I still see them on my Amazon
App so I know it works correctly.

You would look for an Amazon Prime app in the store on the console, download it from there, and then sign into the app with your Amazon account.

Youtube, Youtube TV , Amazon Prime apps,