My accounts been banned for no reason I’ve had my account for more then 5 years and now I...

My activision account was hacked last night. I’ve now been permanently banned for life on cod. I appealed it and they still said no. I’ve put up with hackers for years so it’s feck annoying I’ve been banned due to a hacker.

I play on Xbox but the hacker used PC and hacked my account via battle net.

Does this mean I will need to create a new Xbox gamer account and an activision ID to get back on? My current gamer tag is linked to the banned account 😒

Hello nicosstavrides,

Thank you for your prompt response.

It seems that your account received enforcement action causing it to be permanently banned. We would like to set your proper expectation that here in community forum, we can't do more on this situation because this topic is solely handled by Xbox Enforcement Team. You can check in the link below and if it is applicable to you, you may submit a case review by following the steps outline in the article provided.

• Enforcements | Xbox Support
  
• How to submit a case review | Xbox Support
  

We thank you for bringing the topic here and glad to point you to the right support team to get the proper assistance.

Sincerely,

Hacked was first a i noticed some random achievement and game play was different and I explained this but still got permanently banned

Hello nicosstavrides,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you have two issues with your Microsoft account which was banned and hacked. Let us check and see on what we can do to assist your concern in a timely manner.

Before we proceed any further, we would like to set your proper expectation that banned account is handled solely by the Xbox Enforcement team. You can reach them by submitting a case review if it is applicable in your account. On the other hand, hacked account is best address to our live support channel. We will help you how to get there if needed.



We would like to ask few questions to help us isolate the issue further.

1. What is the main issue of your account? Is it banned or hacked?

2. When was the last time you were able to sign in your account without a problem?

If we may ask, which issue of your account comes first? Was it banned or hacked? If it was banned, was it temporary or permanent banned? To check your status for your banned account, you may check your enforcement history.

For issue on hacked account, what changes have you noticed? Are you getting an error message when signing in your account? Has there been any changes with the security information of your account?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I have been banned for no reason it was just my second suspension and Im already banned, I cannot get in contact with a worker that works for Xbox can someone please help me. I’ve been having my account for 9 years now and all that for nothing

Youd have to go to https://enforcement.xbox.com/ to see about submitting a case review.