My account won’t show the subscription that is being charged and I cannot remove my card...

Discus and support My account won’t show the subscription that is being charged and I cannot remove my card... in XBoX Accessibility to solve the problem; My account is just being annoying and I can’t even find the subscription on the store (Fortnite crew) 40eb0b9e-66cc-48b9-92ea-719b3846dcea Discussion in 'XBoX Accessibility' started by Landan_f, Jan 8, 2024.

  1. Landan_f
    Landan_f Guest

    My account won’t show the subscription that is being charged and I cannot remove my card...


    My account is just being annoying and I can’t even find the subscription on the store (Fortnite crew)

    :)
     
    Landan_f, Jan 8, 2024
    #1
  2. AdeshPersaud Win User

    Charged Twice for Xbox Game Pass

    Hello, no it doesn't show two charges in my purchase history, also I don't have another account that has an active subscription for Game Pass. When I check on my app that tells me my charges, it has it twice with 10.88 being removed. I could provide a photo that shows this.
  3. Yomama52 Win User

    My Ultimate Game Pass expired in August 2021 but I still get a recurring charge monthly even though it says I have no subscription. Support hasn't helped at all.

    Unfortunately I do not have any open subscriptions or any family members that share or possess subscriptions with me. Also, the credit card that is charged monthly is not one of my saved credit cards. I removed all cards from my account, but it still gets charged. Amazingly, when there was still human beings working in support, I spoke with a customer service rep and she said everything was fine and the charges would stop. They did not. And the virtual assistant has been more of a hindrance than a helper.
  4. steeledwand7664 Win User

    Microsoft is STEALING MY $$$!!!

    If you get ahold of xbox support by going to support.xbox.com/contact-us or if you are in the US/Canada calling 1800 4 my xbox if you dont know your kids information for them to verify and get into the account to cancel the subscription they can look up
    their account with the credit card number that is being charged and remove the card from the account for you in effect cancelling any future charges for the subscription.
  5. steeledwand7664 Win User

    Getting charged money for no reason

    If it is happening monthly and your credit card statement shows xbox live as the description and you have checked the order history for both your boy friends and your accounts at account.microsoft.com and the monthly charge is not showing up there (yes even
    the monthly subscriptions will show up in order history) then that means it sounds like your credit/debit card is on another account somewhere.

    You can try and contact xbox support by going to support.xbox.com/contact-us and you can give them the card number and look up any account that card is currently on they can also remove the card from any account that you do not recognize in doing that it
    will shut off the subscription and you would stop being charged.
  6. GMS1stLDYCannon Win User

    Microsoft account was hacked by someone in russia and they purchased 2 $100 gift cards

    Hello, being as though the card was redeemed a refund would not be given. I would dispute with my bank. FYI when you start a subscription it has reoccurring charges so the card is left on the account. All of this information is stated when signing up for the new subscription. You can go into your account and remove the monthly reoccurring subscription and remove the card from your account. I also would change my password on account and add a 2-step verification so this potentially wont happen again. Its very hard these days to speak with a live representative over the phone. I'm not sure what they will be able to do for you.
Thema:

My account won’t show the subscription that is being charged and I cannot remove my card...

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