My account won’t show the subscription that is being charged and I cannot remove my card...

Hello, no it doesn't show two charges in my purchase history, also I don't have another account that has an active subscription for Game Pass. When I check on my app that tells me my charges, it has it twice with 10.88 being removed. I could provide a photo that shows this.

Unfortunately I do not have any open subscriptions or any family members that share or possess subscriptions with me. Also, the credit card that is charged monthly is not one of my saved credit cards. I removed all cards from my account, but it still gets charged. Amazingly, when there was still human beings working in support, I spoke with a customer service rep and she said everything was fine and the charges would stop. They did not. And the virtual assistant has been more of a hindrance than a helper.

If you get ahold of xbox support by going to support.xbox.com/contact-us or if you are in the US/Canada calling 1800 4 my xbox if you dont know your kids information for them to verify and get into the account to cancel the subscription they can look up
their account with the credit card number that is being charged and remove the card from the account for you in effect cancelling any future charges for the subscription.

If it is happening monthly and your credit card statement shows xbox live as the description and you have checked the order history for both your boy friends and your accounts at account.microsoft.com and the monthly charge is not showing up there (yes even
the monthly subscriptions will show up in order history) then that means it sounds like your credit/debit card is on another account somewhere.

You can try and contact xbox support by going to support.xbox.com/contact-us and you can give them the card number and look up any account that card is currently on they can also remove the card from any account that you do not recognize in doing that it
will shut off the subscription and you would stop being charged.

Hello, being as though the card was redeemed a refund would not be given. I would dispute with my bank. FYI when you start a subscription it has reoccurring charges so the card is left on the account. All of this information is stated when signing up for the new subscription. You can go into your account and remove the monthly reoccurring subscription and remove the card from your account. I also would change my password on account and add a 2-step verification so this potentially wont happen again. Its very hard these days to speak with a live representative over the phone. I'm not sure what they will be able to do for you.