My account won't let me play on my computer only Xbox

Discus and support My account won't let me play on my computer only Xbox in XBoX on Windows to solve the problem; I have been playing on my Xbox account for years and finally got a PC to play some games on and it works great except for Microsoft/Xbox games (sea of... Discussion in 'XBoX on Windows' started by Jakep0tski, Jul 1, 2022.

  1. Jakep0tski
    Jakep0tski Guest

    My account won't let me play on my computer only Xbox


    I have been playing on my Xbox account for years and finally got a PC to play some games on and it works great except for Microsoft/Xbox games (sea of thieves) I have tried to play this game through the Xbox computer app as well as I have also bought it on steam however I keep getting the mesage that I have to check my connection also for steam sea of thieves I can't sign into my account as in I sign in and then as soon as it says sign in it opens a panel for me to sign in again.

    :)
     
    Jakep0tski, Jul 1, 2022
    #1
  2. JosefLBohorquez Win User

    My account won't let me play on my computer only Xbox

  3. JosefLBohorquez Win User

    My account won't let me play on my computer only Xbox

    Keep me posted!
    If maybe the issue persists with another account, try this:

    Press Windows button and type Services

    On Services App from the list of results, press right-click and run it as administrator

    Scroll to the bottom and find the following services:

    IP Helper
    Xbox Live Auth Manager
    Xbox Live Game Save
    Xbox Live Networking Service
    Gaming Services

    And do this with each of the services listed above:

    Right-click over the service and select Properties.
    Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
    If the service isn’t started, click Start to start the services

    Restart your PC, once restarted do this:

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available (Install optional updates as well)

    Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

    Now, sign out from your account on both Xbox app and Microsoft Store and do this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then reset

    Then do the same for the Xbox app:

    Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

    After that, click repair and then reset

    Finally do this:

    Step 1: Open the Run window by pressing Windows + R key.

    Step 2: Input WSReset.exe in the Run window and click OK.

    Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

    Sign in again on both Microsoft store and Xbox app with your account and try again
  4. Jakep0tski Win User

    My account won't let me play on my computer only Xbox

    I have tried another account and it worked however I don't have any of my items/levels so I don't really like it.

    I followed your list and it does not work and still just says Failed to connect to the Sea Of Thieves servers. Please check your connection and try again. (Granitebeard)

    Also It does the same thing on my friends computer so its not just my computer
  5. Jakep0tski Win User

    My account won't let me play on my computer only Xbox

    Yes when I go to sign in on a game affiliated with my Xbox sign in.

    However on the Xbox app I have no problems signing in it happens when I want to play a game through is I can never play multiplayer because It is telling me that I am not connected to the internet

    I have not tried any other account but thanks for the suggestion I will try it when I get back!
  6. JosefLBohorquez Win User

    My account won't let me play on my computer only Xbox

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today JakeP0tski

    Please answer the following questions:

    Is this happening with every time that you need to enter your account on the Xbox app?
    Which windows version do you have?
    Did you tried using another account to see if the issue persists?
    Which troubleshooting steps you have done so far?

    Thanks in advance for your response
Thema:

My account won't let me play on my computer only Xbox

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