My account was suspended with 0 details given or reason behind any sort of infraction

Hi Craig. My name is Kyle and I'm an independent advisor.

Please note that this is a public forum, we do not have insight into your account. Xbox Support also cannot assist with suspensions.

Suspensions are never applied automatically. Player reports are investigated before making an enforcement decision.

In order to protect the privacy and safety of other players, further details regarding your specific case cannot be provided.

See the following support page for more information: https://support.xbox.com/help/family-online-safety/enforcement/xbox-enforcement-action-faq

Please reach back if you have further questions.

Thanks,
Kyle

it got suspended days later after my console got banned. I wasnt given any reason why it was suspended. Is there any way to check to see if the account is fine and can be used on a new console?

Hello,

You will need to reach out to phone support in regards to any sort of suspended accounts and billing situations.

Hey there xlFrostBytelx,

The Enforcement teams don't use the forums at all and they only communicate through a
Case Review. Not all suspensions are reviewable though, as an example, 24 Hour communications suspensions and Console Suspensions are not reviewable. However, you can find more
information in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced when a breach of the
Code of Conduct or
Microsoft Services Agreement has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you believe the suspension was in error and if you're eligible, you can submit a case review using the steps
HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the
Code of Conduct, which you should review prior to filing the review. If you fail on the questionnaire during the Case Review, don't worry as you'll be given another chance in 24 hours.

Hope that helps!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

If your account was suspended, someone using your account did. The account was suspended, not the individual. Have you EVER given your account information to any user for ANY reason, even if that person is someone you believe you trust or is a family member?