My account was suspended and no code is sent to my phone number

Hello, I am having the exact same issue as yours. Did you get your account back? I have everything tied up to my account, I don't know what to do...

Hello ian daniel :,

Thank you for your response and appreciate for your patience.

We would like to inform you that our support boundaries are limited and what we can do or recommend on our end as Community Moderators is for you to submit a case review through this link, How to submit a case review | Xbox Support. We would highly suggest for you to enter details as comprehensive as possible so that the team who handles this form will be able to assist and take action.

We would also like to share with you the general articles pertaining to the issue.

• Microsoft Services Agreement
  

• Types of Xbox enforcement actions | Xbox Support
  

Note Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

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Microsoft Community

By coincidence, my pharmacy called me and told me that they suddenly were unable to send me text messages. Although I was receiving text messages from everywhere else, they could not send me one. When I contacted my mobile phone carrier, they told me that the pharmacy likely sent a spam block message of some sort. They had me attempt to send HELP messages to the same phone number, and it failed to send a response back. Ultimately, the carrier ended up performing a Sim card reset. When this fixed it for the pharmacy, it also fixed it for Microsoft as well. Call your mobile phone carrier and tell them that you cannot receive text messages from Microsoft. I never did figure out what phone number the text messages would be coming from. and Microsoft actually looked into the logs from their SMS text messaging system, it would have told them very plainly what was wrong. they never once recommended that I contact the carrier.

1-An activity that violates the Microsoft Services Agreement was detected and your account was locked.

Unlocking your account

Select Next and we'll send a verification code to your phone. After entering the code, you will have access to the account again.



2-I have problems starting anywhere



3-I already tried several numbers and it doesn't give me the email option since I made the account in outlook and I can't even enter there

I have had this same problem with a new account I created, paid for 12 months of Xbox Live Gold and paid for an expensive video game. Played for 2 or 3 days and got locked out. This was over a month ago and I have a ticket open with Microsoft and they are unable to resolve the issue. Also, the emails they send you take you to web pages which you CANNOT access because the system requires you to log into the account you can't get into. So, a lot of good that does to send links which are not helpful. The issue is that there is something wrong with their systems which allow the sending of a text message to a phone number. Their tech people are clearly incompetent and unable to fix this issue since it has been ongoing for a month. I suspect the massive layoffs at MS has caused this issue and they let go the one guy that knows how to troubleshoot and fix this problem.