My account was stolen. How can I retrieve this?

Hi Jodie Jacobs,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. We will be glad to assist you with this.



First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. Help with the Microsoft account recovery form

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk. If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name? Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off. When you get to a question that lets you “add more," fill in as much information as you are able. Email subject lines need to be exact.



We highly recommend you visit these articles:

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store



If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)



We wish you a good day!



Sincerely,



Xbox Forum Moderator

Microsoft Community

why would I have bothered going to the police it was an Xbox account with skull trooper and raiders revenge on it, its not like it was a 8 carat diamond, and I did try to contact them but Microsoft in 2018 had little to no account recovery help its only as of recent i have seen videos emerge of accounts being recovered so I'm wondering how i can possibly contact them to try recover the account, if your not gonna offer a possible solution then don't respond.

Hi,

you sure understand best why game sharing outside the own household is forbidden, right !

Even if you or your Parents had reported the guy to the police 8 years ago this violation of the ToS would have been a problem.

But after all those years there is no more chance to get it back.

Just learn from it and look forward !

i'm french and i lose the email of my xbox one account. How can i retrieve it?

If they mannaged to gain access onto the account. It will notify you that someone has gained access onto your account. If that's happened. Follow the advice I gave to you