My account was stolen for the second time and I need help.

Thanks Oskayra, I had forgotten the form. You are right since support had told me that this was the only option the first time my account was stolen but I had forgotten the link to go to the form.



Thank you very much for your help.

Hello, Ferx0Guller my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (If your information was deleted, unfortunately there is nothing to do), I have also been through this situation so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

Note: The credits for this message go to the Independent advisor Daniel Gill since his publication was the basis for obtaining said information, therefore the only option to recover the account that has been stolen is through the verification form.

I hope this information has been useful to you.

Don't worry Carrowliam,

Here in the Microsoft community forum we are here to help each other, if you have any doubts/questions let us know again and we will be happy to offer you our help again. I hope the account recovery form can help you gain access to your account again.

I wish you all the best in this life and good luck.

Thank you very much, I will try to do the steps you say with the account recovery form, I hope it works.



Jose, thank you for your time.

Hi Carrowliam, my name is Jose and I would be happy to help.

I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (The only option to recover an account is through the form), I have also been through this situation so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

I hope this information has been useful to you.

Best regards,
Jose.