My account was stolen and they activated 2-step verification

Hi ! I hope you are well, delighted to be able to offer you my help! Try the steps in this link under the heading "delete security information": https://support.microsoft.com/en-us/account-bil... The process will depend on your luck as a notification is sent to the attached file. Email account. However, if the process is not canceled, you will be able to set up a new verification method form after 30 days. If it only allows you to fill out a recovery form, that would mean that you cannot change the security information directly. And the recovery form cannot be done if you have any security methods active. Best regards, Daniel.

Hi Daniel, thanks for your information. The link you sent me says that the page has not been found, if you can send it to me again I would be grateful.

Sorry Abakar1c, I made a mistake sending you the link. But here is the link again:

https://support.microsoft.com/accou...on-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

Hi Abakar1c! I hope you are well, delighted to be able to offer you my help!

Try the steps in this link under the heading "delete security information": https://support.microsoft.com/en-us/account-bil...

The process will depend on your luck as a notification is sent to the attached file. Email account. However, if the process is not canceled, you will be able to set up a new verification method form after 30 days.

If it only allows you to fill out a recovery form, that would mean that you cannot change the security information directly. And the recovery form cannot be done if you have any security methods active.

Best regards,
Daniel.

In theory, if you activated 2 steps verification is not possible to access your account unless you have access to the 2 verification steps information/device, so you should not need anyone to recover your account

You need to activate 2 step verification on the account too. this extra measure will stop the person being able to hack his account.