My account was randomly banned and I have no idea if it was a shadow ban or if someone else...

Hi Microsoft I have been playing cod for 10+ years and I was permanently banned for “unauthorized software” 7 months ago. I bought a new account and was shadow banned instantly and have been repeatedly shadow banned 4 times. (Shadow bans are when you play with all the hackers, it’s mostly innocent players though.) I would go to Activision support but they don’t care. Change needs to happen someone needs to get fired. Fix the game this is robbery. We are innocent, check Activision subreddit for more people like me.

Microsoft cant do anything about a ban in a game that they dont make or manage the servers to. Activision gave the ban so only Activision can take it away.

I did that already and the appeal was denied. I seriously don't know what to do. There are still no details on my ban and I don't know who to go to to get my account unbanned. Am I going to have to just make a whole new account? After all the money and time and effort I put into my previous one? That's a complete waste of years of my time.

If only there was an option for me unban your account, I would have done it right away. Unfortunately, Xbox support and even us here in community or forum cannot assist Xbox suspensions. Since it got denied, I am afraid you have to use a new account for the meantime. You may review your email inbox, spam or junk folder if there are new information coming from the Enforcement team.

Hi Ryindigo. This is clearly not the situation I want you to be in. Believe me, I would feel the same way if I were in your shoes.

Please be advised that enforcement actions are being handled by the Xbox enforcement team only. They work offline so there's no direct contact aside from sending our reports or filing a case review.

Please go to https://enforcement.xbox.com/ using your account and check if you're eligible to apply for a case review.

also visit under the forums go to #14 my live account was suspended and explain your situation and you can file an unathorized access for your account by speaking to a billing agent at the hotline 18004myxbox(699269)