My account was permanently banned and I 100% did not do what is listed in the email I received.

Plus lets be serious, this is microsoft not a moms and pops corner store. They should be able to afford to resolve my issue in a timely manner, pandemic or otherwise

Bans are not always issued immediately. The enforcement team investigates every complaint they receive before issuing bans so they can be issued days or weeks after the action took place.

Permanent bans aren't instant I suggest you read the site smwutches listed

It displays all the wrong impressions

You gotta.remember we are in a global.crisis affecting everyone things do take.time

When issued it would never have.been instant and would've went thru many teams.before they issue it

Funny how it didn't take some time, or even care, when they wrongfully terminated access to my account. Why should they get patience from me? They didn't even contact me about whatever it is they're claiming I did. Just immediate and permanent cancelation with a general canned response. That's garbage

I suggest you read my prior response, I've already read through every page of the linked documents. I understand they do an 'investigation'. If they had done that completely and thoroughly we wouldnt be here would we? You cant blame me for not having faith a department who, after such a thorough investigation, still landed on the wrong side of the fence to correct my issue.

RE timeliness, I dont care a bit about the crisis. Its an old excuse at this point. I dont have to be patient about a mistake I didnt cause, that results in loss of use that I paid for, because of a pandemic. Im still a consumer, I still pay for a service, I made no breach of contract, and was WRONGFULLY terminated. I am in the right, and the victim here.