My account was hijacked and I was wondering if I can get it back even if they changed the...

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Hello thanks for the help I have tried four to give times and it keeps declining I just got a pc and wanted to game minecraft eith my friend but then realized my microsoft account isint working because the person changed the microsoft details can you please get back to me thsnk you

Hey Johan!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In order to recover your account, you will need to submit an account recovery request via the account recovery webform here on this link:

https://account.live.com/acsr

After submitting the request, you will receive the results within 24 hours.

However, in the event that this won't work, the only best option you have is to contact Microsoft Xbox support for further assistance. You can directly contact them here at this link:

https://support.xbox.com/en-US/contact-us

Thank you for your time. I hope you have a great day!

I let it run pretty much by itself. On smaller maps (hijacked and nuketown) I will sometimes drive it back to the center to get it more involved in the action. I do wonder if I could get it below decks though.

Okay so i was hacked on my other account and the hacker is currently playing on my account which i cannot get into because he has changed all my information to kick me off of it. I have already contacted microsoft and they’ve figured put the solution
but it will take 48 hours to officially get my account back. Im wondering if the hacker will be able to log back into my account after i get it back even tho microsoft will transfer all my information from that account onto a new email

Hi this is Alter Iterskiy @xboxambassador to justify you answer once Microsoft gives you your account back you are required to change your password and also use two-factor authentication and yes after you get your information back you can change to a newer
email no problem