My account was hacked, what do I do?

Mohammad Mahad · Apr 18, 2023

My Microsoft account was hacked and the primary and secondary emails were changed so I cannot access it. I have tried to contact microsoft support already but they haven't been very useful so far, my account was originally under *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** but was changed to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. An email regarding the change was only sent to my secondary email so I only found out about it after a week when I realized I couldn't login to my Minecraft account. I tried contacting Xbox support as well through their "Request a Call" support but my country was not an option on the list. I am now unsure on what to do, I hope somebody can help. I have made a new account using the original email of the account so I don't know what to do

:)

Wille M.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations in which our e-mail account with personal information, contacts, messages and even our documents are actually a little more delicate.

Sad to say, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security information up to date and use different passwords on all platforms.

I'm a user just like you, and there's not much to do, I believe you'll have to contact account support and see if there's any alternative with Microsoft's information security team.

You can contact him by following the thread tips below:

https://answers.microsoft.com/en-us/xbox/forum/...

I'm rooting here for you to find an alternative.

Hope this helps. Hugs!

Craigun

Really? Its been 6 weeks for me and counting. Seems a problem is brewing.

Obsessive Power

You can contact support and make an unauthorized access claim on your account. However, even though you now have access to this account, support will lock it down for up to 30 business days while it is being investigated. Whether you want to do that would
depend entirely on how much was spent on your card.

You weren't 'hacked' as that isn't possible, there are many ways of losing access to an account via phishing scams, weak passwords, social engineering etc, etc.

Please read the guides below to help keep your account secure in the future.

http://www.xbox.com/en-US/Live/Account-Security/Stolen-Account

http://www.xbox.com/en-US/Live/Account-Security/Security-Checklist

http://www.xbox.com/en-US/Live/Account-Security/What-To-Do

eXile218

It would seem so I don't think I would be able to wait six weeks I mean I know I sound petty here but I really don't have much else to do for entertainment.

eXile218

I did all that you listed and thanks for the information it was really helpful, now I am wondering since I went through with the 30 day lock down thing would I be able to open a temporary account under a different name or should I just suck it up and wait
the 30 days.

Thanks

My account was hacked, what do I do?