My account was hacked then permanently suspended

Nba2k_-_ · Oct 30, 2020

Hi on September 24th, 2020 my Microsoft account was hacked. That same day the person who hacked me put inappropriate posts up on my account and got it permanently banned. I tried explaining that in the case review but it didn't work. I'll try explaining
it again in this email. You can check my account log ins and see it was from a different xbox that put the post up and got me banned. I hope I can get unbanned because I was banned when I was hacked and unable to take the inappropriate content down. I am deeply
sorry for anyone I offended while I was hackee. Please unban me I have so many memories on the account. I have over $500 worth on that account as well.

:)

[Farscape]

if you had a case review and they upheld it then that is it, nobody here or in support can help, only enforcement via the enforcement site and as you have had the one and only one review nothing more can be done.

Courtney Todd

Hi Eladio, my name is Courtney and I would be happy to help.

I'm sorry to hear that you are presenting this problem, it is correct this situation cannot be handled with Support, in fact it cannot be resolved here either since this is only a Microsoft public forum where we are players like you who help other players with basic problems This means that we are not Microsoft employees.

Having said that, this situation can only be handled through the Enforcement page since the team in charge of this type of cases of suspended/banned accounts works from there, so I suggest you go directly to this link:

http://enforcement.xbox.com/

There you have to log in with your account, and you will be able to see the suspension you have at this moment, perhaps the option to file an appeal will appear.

I hope you understand, I wish you good luck.

Best regards,
Courtney.

XanderG217

[mod removed]

Well for this is the notification I got when I sign into my main account, if it's supposed to be permanently suspended shouldn't it say "this account is permanently suspended" instead of "this account is suspended"?

GhostyCastle345

My son’s account has been hacked and was sending people harassment messages so that included that person to then go report him and now it says he is permanently suspended and I don’t know how to solve it.

Ravi Gupta1

Hi,

My account too got hacked and they permanently suspended the account. Now when I ask Microsoft to transfer my purchases (for which I have the invoices) they are not ready to do it. Any success in getting the purchases back, please advise.

Regards

Ravi

My account was hacked then permanently suspended