My account was hacked and the recovery process isn't working, can someone please transfer...

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about this issue. I understand this might be unexpected, but transferring an account from one Microsoft account to another is currently not possible. Many players have requested this feature, and we hope Microsoft will consider adding it in the future.

For compromised accounts, we’ll guide you through the account recovery process. It’s crucial to have access to the email address linked to your account so you can verify your identity and regain control. It’s possible that your email address was changed, which could be causing this error. Typically, when any security changes are made to your account, you’ll receive an email notification. Keep in mind that email updates can take up to 30 days to fully process.

If your email address was changed, you’ll need to use the new email address to submit a request for account recovery at this link: https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out through your email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

If you're unsure of the new email address, unfortunately, we won’t be able to recover it directly. However, you can try retrieving your email address here: https://account.live.com/username/recover using the phone number associated with your account.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!

You will want to start the account recovery process for a hacked account. Here is a link for that.

https://support.xbox.com/en-US/my-account/security/compromised-account-solution

I have my son's email that goes with his account, but everything else is under my ex's email. If I start the recovery process it will just go to him, right? If he's willing can he transfer the account somehow to my microsoft account instead of his?

I'm sorry to hear about your hacked account. It can be frustrating when the recovery process seems to hit a dead end. Here are some steps you can take to try and regain access to your real account:

1. Visit the Microsoft account recovery form: Go to the account recovery form provided by Microsoft. This form will guide you through the process of recovering your hacked account.

2. Provide as much information as possible: Fill out the recovery form with as much accurate information as you can remember about your account. This includes previous passwords, security questions, recent contacts, and any other relevant details.

3. Contact customer support: If the recovery form doesn't provide the desired results, reach out to Microsoft customer support directly. Explain the situation and provide them with all the necessary details. They may be able to assist you further in the account recovery process.

4. Be patient and persistent: Recovering a hacked account can take time and effort. Don't give up and continue to follow up with Microsoft's support team until you receive a resolution.

Remember to keep your account secure in the future by using strong passwords, enabling two-factor authentication, and being cautious of phishing attempts.

Kind regards

Ryan

Hello max poulton,

Thank you for posting in Microsoft Community.



We understand that you have been unable to recover your account that was updated by someone else. I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can to help you with the process.



We recommend you try our tool for account recovery, please follow this link to get started. Please make sure you select the correct option from this list and follow the instructions exactly.

Link: How to recover a hacked or compromised Microsoft account - Microsoft Support

Account recovery is in your hands, we hope you will be able to access it back.



Sincerely,



Microsoft Community Moderator