My account was hacked and just because they changed security info its gone forever?

Discus and support My account was hacked and just because they changed security info its gone forever? in XBoX Accessibility to solve the problem; I've had this account for around 6 years, I fell for a verification code scam and it stole my account and changed info. I went through multiple... Discussion in 'XBoX Accessibility' started by Alexander Blasses, Jun 15, 2025.

  1. My account was hacked and just because they changed security info its gone forever?


    I've had this account for around 6 years, I fell for a verification code scam and it stole my account and changed info. I went through multiple customer service channels, got the case escalated twice (the first one failed because they had a glitch and didn't tell me) and after they PROVED that the account was mine, the customer support guy emailed me and said that because the HACKER changed info in my account, its suspended and they won't even do me the decency to refund my games. Is there anyone I can talk to or anything I can do to get it back? Basically my entire life of playing Minecraft and other games were on that account and it's gone because a hacker changed information (Like a hacker would do)
    Any help is greatly appreciated.

    :)
     
    Alexander Blasses, Jun 15, 2025
    #1
  2. Omar Safaan Win User

    I got hacked and Im unable to recover my account so can anyone help.

    if then thanks microsoft because I got robbed, microsoft approved I got robbed but dont return the account and they talk about the policy and stupid stuff and that they cant give me the email address of the person that hacked me then at least give me minecraft account worth money and you know the gamertag.. very dumb to say because there was a security information change you cant transfer an accoun like now anyone as they hack a person they will immediately change security information which immediately makes account recovery impossible.. disappointed forever in microsoft especially that a member told me that transferring an account is possible so bascially the customer support are liars.
  3. darkist1 Win User

    Cancel a request

    I'd suggest adding additional security information to your account if you believe you've been hacked and someone is attempting to use an alternative email address.

    But first contact xbox support.

    Here's some info on how to change your MS account email

    And here's some info about account security link
  4. KindGryphon Win User

    How to restore my Microsoft Account without 2FA and backup emails?

    [mod removed]

    My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

    He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
    "*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
    After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

    I really need help!
    "My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

    You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.
  5. ED2023 Win User

    can you recover a deleted account?

    This happened in my household too, via my son's Minecraft account which was attached to my Microsoft account. The account was hacked, info changed and ultimately rather than helping me regain access, Microsoft just said they permanently closed (aka deleted) the account, nothing recoverable. The emails from support are just a jumble and make no sense. They say they can't proceed with account recovery "because security information was changed" - yes, by the hacker! - and then "We are unable to make changes to the account's security information because security protocols have been put in place and the Microsoft Services Agreement was accepted when the account was created."

    Anyway, of course the account info is still there somewhere. Anyway, all I want at this point is to regain my skype account and transfer it to a new MS account. I had many contacts and chat history there, plus skype credit. MS chat support seems down most of the time, really hating MS at this point. I would be happy to prove it's my account, why is this so hard.
  6. brian paschall Win User

    Need help unbanning my account because someone that I was gamesharing texted people the n word and other bad stuff please help

    Then everything’s just gone because of a hacker that’s some good service you can get banned forever because of 1 person I’ve had that account for years and spent money and have all my game progress and it’s just gone for something I didn’t even do cant they see who was like on my account or like something it can’t just be that so I’m the one getting banned for absolutely nothing or wrongly accused but you guys don’t care that [mod removed] and [mod removed] hacked on my acco And banned me and they don’t get in trouble?
Thema:

My account was hacked and just because they changed security info its gone forever?

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