My account was hacked and I have correctly filled out the recovery form so many times but I...

Discus and support My account was hacked and I have correctly filled out the recovery form so many times but I... in XBoX Accessibility to solve the problem; A couple of days ago my Microsoft account was hacked and I lost access to it. The hacker has changed the email and password of my account. On the same... Discussion in 'XBoX Accessibility' started by LordSmurky, Jan 29, 2025.

  1. LordSmurky
    LordSmurky Guest

    My account was hacked and I have correctly filled out the recovery form so many times but I...


    A couple of days ago my Microsoft account was hacked and I lost access to it. The hacker has changed the email and password of my account. On the same day, I found out about the recovery form at https://account.live.com/acsr and filled it out several times over a couple of days with as much correct information as I could about my account just to be met with the automated rejection email. Whenever I talk with a real agent, they always tell me to fill out the form which I have already done so many times that it just feels tedious filling it out "one more time just in case" knowing that I'm going to be declined.

    There has to be another way to recover my account. Can't Microsoft tell that I have been logging in from the same IP address for years now up until a couple of days ago when the account was logged into by another IP address likely miles away from the first one? Is that not sufficient proof that I've been hacked?

    Anyway, I'd just like to know how to recover my account now, please.

    :)
     
    LordSmurky, Jan 29, 2025
    #1
  2. Lumie Helps Win User

    My account was hacked and I have correctly filled out the recovery form so many times but I am always declined

    Hi there LordSmurky.

    I am Lumie and I love to assist you today.

    I am so sorry you are having issues with a compromised account.

    No. The only way to open an account is with the form. It is absolutely not possible to open the account with any other system as the whole recovery network is automated.

    The recovery form works on probability, the best thing to do is to keep trying.

    I hope this helps. -Lumie
  3. Moe Beez Win User

    Microsoft Account hacked have tried recovery form and tried calling and no one has given any real help

    * Merged.

    my account was hacked the recovery form is useless and at this point im tired

    Is there a way i can delete an account that was hacked that i no longer have control of and cant get back because no matter how many people i call to help and recovery forms i fill i get the same results im tired and no longer want anything to do with Microsoft stuff anymore
  4. XBF Chris J Win User

    Gehackter Account [Edit - Translation] - Hacked account

    Hello Tobse,

    Im sorry to hear that your account has been compromised. The only options available here would be on this link :

    “I think my account has been hacked”


    Xbox support will only be able to help you through those steps and walk you to the account recovery form that you already filled out. You may continue to fill out that form as many times as you need.

    Best wishes
  5. Thomas_T4 Win User

    account gehacked

    Hello,

    Thank you for posting this issue in the community forum.

    As per your concern that your account has been hacked and you want to recover your account.

    I would like to recommend you following troubleshooting step to recover your account:

    • As your account has been hacked then, you can recover your account using the Microsoft account recovery form, when you fill out the account recovery form, make sure that you provide as much information as possible and correctly so that the account can be easily recovered. This is an automated process with no human intervention, so the whole process is done automatically by the system and here is the link: Recover your account

      Please note that the account recovery form is only available in English.

    I hope this will solve your problem. Have a good day!

    If everything is resolved, please feel free to be marked as a reply to this thread.

    Sincerely,

    Thomas | Microsoft Community Moderator
  6. Hydro390 Win User

    Terms of Use redirect loop, unable to accept, and I refuse to lose this account.

    I am also having the same problem and have contacted support several times and all they ever ask you to do is try to reset the password or fill out an account recovery form, neither have no matter how many times I try to write different into the recovery
    form.

    The only way I see this problem getting resolved is by someone at some kind of administrator level actually promoting my account to an adult one.
Thema:

My account was hacked and I have correctly filled out the recovery form so many times but I...

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