My account was hacked activity.

Hi there JenniferSchehl.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account.

You can go here to cancel / refund a pending charge: [account.microsoft.com/billing/orders]

If this doesn't work, I would recommend contacting your bank directly.

Then it's best to secure your account by operating off this dashboard: [account.live.com/proofs/manage/additional]

The two most important steps are changing your password and enabling two factor verification. The better version is the 'Passwordless option'.

Then you should update all of your recovery information to ensure you at least have 3 forms and then generate a 25 digit code. After, this you can sign everyone out.

Many people get attacked again and lose access again.

The last step is to fully secure your account is to change your log-in alias.

You do no need to complete this step, it is only to guarantee the utmost protection and remove all log-in attempts going forward.

By changing your log-in alias, the leaked information is no longer relevant and you will no longer receive log-ins.

"Go to Add an alias.

Sign in to your Microsoft account, if prompted. [https://account.live.com/AddAssocId]

Under Add an alias, do one of the following:

Create a new Outlook.com email address and add it as an alias.

Add an existing email address as an alias.

Select Add alias."

These steps and more information can be found here: [https://support.microsoft.com/office/459b1989-356d-40fa-a689-8f285b13f1f2]

Now you can go to this site: [account.live.com/SignInPreferences] and turn off your sign in options for the past alias.

Your email address will operate completely as normal, but now you must sign in with another email address.

I hope this helps!

Let me know if I can be of any further assistance. -Lumie =)

I get some message saying if I think my account was hacked to check my recent activity. Well... I don't think my account was hacked.

you should still go to https://account.microsoft.com/security/ and check the Sign-in Activity.

if there is any activity you don't recognise go to https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution and
follow the instructions there

reset your password I think china is attempting a hack on our accounts it was in my sign in activity

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello KyLuv, from the reply email you received it looks like your account was hacked and they activated 2FA.

Unfortunately with active 2FA it is not possible to recover your account.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Shellbore23, you say in your report that your account was hacked, however it says you have access to the original email.

Was it you who activated 2FA on the account, or was it you who hacked your account and that's why you can't log in anymore?