My account was got locked i dont know why. My acc got hacked long time ago i tried to get...

who ever said my email accounts where hacked? i never said email accounts.. xbox live account got hacked.. email accounts never got hacked.. after dealing with MS support and giving my question n answer and a few days later another 2 gaming accounts get
hacked..

why im so pissed it shouldnt take almost 3 months to resolve this issue where i PAID for 1 year service...

who wouldnt get mad after waiting more then the promised time they said it will take to fix...

i was told my account only will be locked down and investigated and all of a sudden they lock down my whole family of 4 accounts... Hmmm... since im account holder now i gotta here it from the rest of the family on a weekly basis why its takin so long to
fix it..

oh yeah ive been a loyal xbox customer since 2003 and wow after 9 yrs finally hacked so dont tell me about how i should protect my account and being vigilant...

all we could of know maybe hacker got into MS system and stole alot of ppl information..

but thats what im not completely sure about. im not sure if it was completely changed. and i already locked my account cuz my profile was hacked. they should already know that its my profile considering they know that i didnt hack my own my account. i also
dont want to lock my account for an investigation for no reason. the last time i got hacked, i locked it and the person that hacked my invited me to his own party and told me the email and password. I recovered it onto my xbox but couldnt play on the profile
uz it was locked. so i knew the password during the investigation, they changed it when i already knew it and they think im trying to hack my account. Msg me on my gt Philosophey

my account got hack by someone, i dont know how they got my gamer profile information. i was a 23 green rank at frist. but when they hack my gamer profile they set me to blue 48. i tried asking for help on epics forums but no one replyed. so kept playing
on the same gamer profile. i share the same xbox 360 with my brother and he got ban to , he didnt get hack. i dont know who it was but i guss they knew if they hack my ranking epic games was going to ban me from playing.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jasan, by your description your account may have been hacked and after you did that you replaced the email, that's why it appears that the account does not exist.

In cases like this you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

For information about your ban, you will need to go to http://enforcement.xbox.com