My account was fraudulently used 8 months ago and I just found out

Discus and support My account was fraudulently used 8 months ago and I just found out in XBoX Accessibility to solve the problem; I don't use my xbox much so when I logged in 3 days ago and noticed I had £3.10 in my account I was concerned Checked order history and on the 15... Discussion in 'XBoX Accessibility' started by couzanit, Aug 17, 2022.

  1. couzanit
    couzanit Guest

    My account was fraudulently used 8 months ago and I just found out


    I don't use my xbox much so when I logged in 3 days ago and noticed I had £3.10 in my account I was concerned

    Checked order history and on the 15 December 2021 there are 10 gifts sent at £3.19 each for fortnite, I do not know who even received these

    I never received any confirmation emails regarding these purchases either and have looked back at my emails in case I missed them (I haven't)

    I have two support numbers: 7006860043 and 700 681 3383 and so far have been told to speak to my bank (although these were gift cards added onto my balance in August 2021 and December 2020)

    And submit a refund request which I have done but under the refund rules cannot receive (section 16, 14 day refund etc) however due to this being fraud I was hoping I might be able to get my money back

    :)
     
    couzanit, Aug 17, 2022
    #1
  2. JosefLBohorquez Win User

    My account was fraudulently used 8 months ago and I just found out

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Couzanit

    Sorry to hear that, usually when less than 14 days passed after these charges the refund gets approved.

    As almost two years passed since that is not possible to request a refund. (Probably if you talk with a Microsoft agent you're going to receive a similar response)

    For this one is necessary to dispute these charges with your bank and report those charges as fraud with them
  3. tylerg567 Win User

    Account issue!

    I have performed the reset 10 days ago, I had a backup of my accounts and settings stored on an external hard drive just in case I had problems adding my account. This worked very well after being locked out for 8 months
  4. tylerg567 Win User

    Account issue!

    I have performed the reset 10 days ago, I had a backup of my accounts and settings stored on an external hard drive just in case I had problems adding my account. This worked very well after being locked out for 8 months
  5. THEOWENKILLER Win User

    Dashboard still not loading at times.

    [quote user="LethargicFrenzy"]Why xbox support could not just tell us this months ago I have no idea.[/quote]

    Because this is not the support forum,the OP probably reposted there 8 months ago.
  6. NathanielLarson Win User

    trying to actually speak/get in touch with any type of xbox support is impossible so do not buy stick with ps4 and there excellant support

Thema:

My account was fraudulently used 8 months ago and I just found out

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