My account seems to be deleted, I signed up but how can I retrieve my past purchases?

Discus and support My account seems to be deleted, I signed up but how can I retrieve my past purchases? in XBoX Accessibility to solve the problem; Hi I realized that my account was permanently deleted. So, I activated it with the same username. But my purchases (Minecraft Java & Bedrock) are gone... Discussion in 'XBoX Accessibility' started by daniel Bayraktar, Aug 27, 2023.

  1. My account seems to be deleted, I signed up but how can I retrieve my past purchases?


    Hi

    I realized that my account was permanently deleted. So, I activated it with the same username. But my purchases (Minecraft Java & Bedrock) are gone and I can't seem to retrieve them.

    Can you please help me out?

    Thanks

    Dani

    :)
     
    daniel Bayraktar, Aug 27, 2023
    #1
  2. The_Last_DJ Win User

    My account seems to be deleted, I signed up but how can I retrieve my past purchases?

    Hello Daniel! I'm Kris and I'd be happy to help you with your question.

    If the account was permanently deleted and you recovered it within the 60 day grace period the purchase should be reinstated. If it was within the grace period it would be worth having a chat with Xbox Support.

    https://support.xbox.com/contact-us
  3. ToffeeJones24 Win User

    How do you access downloaded games on a new console?

    I am, yeah.

    But for some reason there is no records of my purchases in my order history on my account.

    Is it possible for the purchase to be linked to the console rather than my account? And if so, is there any way of retrieving my past purchases?
  4. Tezzarrific Win User

    How do I retrieve my deleted account

    he hasn't been hacked, he gave out his account info.
  5. Blessing Jack Win User

    How do I retrieve my deleted account

    Hi Kevin Y,

    Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

    Sorry about that. I understand how frustrating this can be and i also agree with Gunasekar, If you think your account has been hacked, kindly use Microsoft interactive tool in the link below to help guide you to the right steps:
    https://go.microsoft.com/fwlink/?linkid=2196140

    If above doesn't help you can try below other suggestions:

    1. You can try recovering your account.
    Use recovery form: https://account.live.com/acsr.
    https://support.microsoft.com/help/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    2. Find link below to help you with the Microsoft account recovery form:
    https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

    If the recovery doesn't help, you can contact Microsoft support to assist you:

    1. Go to http://support.office.com/home/chat
    2. Describe your issue (I need with Microsoft account) and click 'Get Help'. Then scroll down to select Contact support.
    3. Select your product (Other Products ) and category (manage account profile) > click Confirm.
    4. Click ‘Chat with support agent in the web browser ’ > Confirm.
    5. Click Start Chat.

    Hope this helps!
  6. Brian Tillman [Outlo Win User

    How do I retrieve my deleted account

Thema:

My account seems to be deleted, I signed up but how can I retrieve my past purchases?

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