My account says that it needs attention but it is correct.

Discus and support My account says that it needs attention but it is correct. in XBoX Rewards & Social to solve the problem; I keep getting e-mails that state that my account needs attention and that my region info is incorrect. However, it is correct (and has never been... Discussion in 'XBoX Rewards & Social' started by Jamie Robson, Dec 15, 2016.

  1. Jamie Robson
    Jamie Robson Guest

    My account says that it needs attention but it is correct.


    I keep getting e-mails that state that my account needs attention and that my region info is incorrect. However, it is correct (and has never been different). Please advise how I get my pending 16000 reward points.

    Thanks,

    Jamie

    :)
     
    Jamie Robson, Dec 15, 2016
    #1
  2. BrandenWhitewing
    BrandenWhitewing Guest
    Xbox live rewards requires update

    Xbox live rewards says my account needs attention. It states that I need to update my email but my information is correct and I have nothing else that I can see that needs attention. Please help.
     
    BrandenWhitewing, Dec 15, 2016
    #2
  3. Genetic20
    Genetic20 Guest
    Unable to receive credits from xbox rewards. It keeps telling me my account needs updating.

    So as the title says, i have two pages of credits waiting to be deposited to my account, but it keeps telling me on my account status that attention is needed. then it says account needs updating.

    Everything is correct in my billing account, so i cant find a problem.
     
    Genetic20, Dec 15, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    My account says that it needs attention but it is correct.

    Hello JQLR,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 19, 2016
    #4
  5. XBLRewards8 Win User

    My account says that it needs attention but it is correct.

    Hello JQLR,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    My Account Status Says Attention Needed

    Hello ebotacular,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. Unfortunately, we have no control over billable account information. If you would like to inquire
    about the strange Canadian information on your account, you would have to reach out to Xbox support at (support.xbox.com/contact-us).
  7. Chemspook Win User

    My account needs attention

    Thanks for the suggestion @bowski477 but none of that applies to my account.
  8. bowski477 Win User

    My account needs attention

    Log into account.microsoft.com and make sure your don't have an outstanding balance on your subscriptions page. Also make sure you don't have an expired payment method listed on your account.
  9. Chemspook Win User

    My account needs attention

    There seems to be an issue with your account:

    please reach out to our support
    forum team    .

    This message is from an email this morning on 10-12-2017.
Thema:

My account says that it needs attention but it is correct.

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