My account rewards is correct, but i'dont receive my credits

Deadmanxbox · Dec 6, 2016

All my information account it's correct, but this message alert me.

show me this message.

"Attention Needed
Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here."

:)

CourtlyBoar7113 · Dec 6, 2016

My billing info is correct but Xbox live reward is saying it's needs to be made sure it's correct

Xbox live reward is saying it can't deposit my credit in my account cause my billing info needs to be correct but it is

FranciiscoRoo · Dec 6, 2016

Account status on xbox rewards

I have commented that the personal email address is correct, check my statement on the rewards of xbox to receive my credits.

XBLRewards8 · Dec 7, 2016

Hello Deadmanxbox,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello Deadmanxbox,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Smwutches

Drakken - There was a Rewards offer to receive 2,000 rewards credits for joining Bing Rewards. So the OP had his information correct.

XBLRewards8

Hello BJHodson,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

The Credits are pending in your account as of yesterday.

XBLRewards8

Hello,

From the FAQ:

When will I receive my Rewards Credits?

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

We see that the Credits are currently pending in your account.

XBLRewards8

Hello demondragon13,

From the FAQ:

When will I receive my Rewards Credits?

Your Rewards Credits will appear as pending within 96 hours of completion of each specific offer.

We see that the Credits are currently pending in your account.

My account rewards is correct, but i'dont receive my credits