My account on Xbox is getting Japanese prices when I'm not actually in Japan

Discus and support My account on Xbox is getting Japanese prices when I'm not actually in Japan in XBoX Accessibility to solve the problem; I have set my account to be in my country on Microsoft, but for some reason it does not transfer that info to the Xbox app. So it shows the Japanese... Discussion in 'XBoX Accessibility' started by SonicMam, Sep 3, 2022.

  1. SonicMam
    SonicMam Guest

    My account on Xbox is getting Japanese prices when I'm not actually in Japan


    I have set my account to be in my country on Microsoft, but for some reason it does not transfer that info to the Xbox app. So it shows the Japanese prices of everything, meaning I can't set my billing info to buy any games. Anyone know how to change these settings inside of Xbox or do I have to wait till the settings on Microsoft go through to my Xbox account?

    Thanks for the help

    :)
     
    SonicMam, Sep 3, 2022
    #1
  2. SonicMam Win User

    My account on Xbox is getting Japanese prices when I'm not actually in Japan

    Hi Josef!

    I looked through my PC settings and found that it was located in Japan for some reason! I think did that as a joke way back when I built it, but I fixed it and now everything works. Thank you very much!
  3. JosefLBohorquez Win User

    My account on Xbox is getting Japanese prices when I'm not actually in Japan

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this SONICMAM

    In order to assist you properly please answer the following questions :

    Where are you physically located? (Country)
    If you go to your Microsoft profile here, what country it's saying?
    https://account.microsoft.com/profile
    If you go to xbox.com in your PC or Mobile device and sign in with your account, are you still seeing Japanese prices?
    If you go to your console settings > System > Language & location. Japan is selected there or not at all?
  4. ngocphi Win User

    Already purchased download has become unavailable

    "Hi there, I'm from Germany and I bought my Xbox360 in my time when I lived in Japan so of course my account is japanese."
  5. ngocphi Win User

    i cant download rezurrection pack 4 for call of duty black ops

    ok if you are on a japanese account

    are you physically in japan?

    if not that would be why



    the region of an account must match your actual location
  6. WingusB Win User

    Games with gold

    Perhaps I should spell it out a little clearer.

    We are located physically in the USA

    We have several USA consoles but decided to buy a Japanese console to be able to play region coded discs from Japan. When the value pack arrived we had to migrate one of our gold accounts to the Japan region to be able to redeem the digital download code
    for Tomb Raider which came with the console from Japan. It was the only way to solve the issue of being able to redeem the code. Now when trying to redeem the Games with Gold game for this half of the month we are getting an error associated with region
    code problems. The Xbox and the gold account are both Japanese and the Game is the Japanese version of Halo 3. It's listed as free from the Japanese xbox live marketplace, but when we attempt to download it we get the error.
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My account on Xbox is getting Japanese prices when I'm not actually in Japan

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