My account is suspended yet I did nothing

For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

they must not have reviewed this one, there has to be a way to dispute. I did nothing wrong yet my account is suspended.

My old gamertag is dontgetg0t that's the one that is suspended for reasons I don't know I had a couple games refunded to me that I purchased on the Microsoft marketplace with Xbox live currency. After downloading the two games the evil within and call of
Duty advanced warfighter they did not work the title screen would come up and then it would boot me out to the dashboard in both scenarios. I called Microsoft support and they refunded me my Xbox live currency then went and purchased and another game battlefield
4 premium I thought it was the game but it turned out to just be the ad on. I then called back spoke with the supervisor told him the situation he then refunded me the currency and stayed on the phone with me while I purchased battlefield 4 the game I had
$10 left in Xbox live currency when everything was said and done now I come on two days later and it says that My account is permanently banned I then had to create a new account just to post on this form please somebody from Xbox enforcement respond to meI
have been a customer for over 10 years had Xbox live on the original Xbox and did nothing wrong the last supervisor that I spoke with when everything was good and Done thanks me for my patience and understanding and I assumed that everything was taking care
of I thought the customer service was great only to find out that I am now banned this was the last email I got when everything was working fine
[Mod Removed] - I have a question about a transaction or charge....For your reference, the Service Request number for our call is
[Mod Removed]...this all took place on Xbox one please someone from Xbox enforcement help me get my account back and my gamer score and my 10 years of fun plus I'm nervous that I'm going to loseall the games that I did purchase under that gamer
tag that is now suspended as of right now I haven't but I'm scared that they are going to go someone help ASAP thank you [Mod Removed]

ok message my friend. aka Scratch he will be able to help you out with your problem

Ask aka Scratch this is his gamertag