My account is suspended until I "update my payment methods"

Alfredo194 · Feb 24, 2014

So, I entered my LIVE account like any other day, and it told to update my payment methods, but it wouldn't let me neither delete the one I was using nor use my debit card (which I added after this) neither my Microsoft points neither a pre-paid card. It
even gave me an error code where it said I was suspicious of fraudulent behavior or something like that. Further, I can't acces my profile from this website to remove the payment method from here.

It's telling mr to update my paymrnt mrthods, but won't update them. I don't understand.

:)

xCCx DAIRYLEA · Feb 24, 2014

Suspended account

I currently have 11 months left on my xbox live membership, I tried logging in yesterday and was told I needed to update my payment method and that my membership will be suspended until I do so. I've added a paypal account to my xbox live account and also
tried adding my bank card to my account but every time I try to change my payment option it tells me the "xbox service is currently unavailable" and to "try again later"

why are they asking me to update my payment method now?

why have they suspended my account when I still have 11 months left?

will this problem resolve itself?

if the problem persists, will I be compensated?

TheDeityApollo · Feb 24, 2014

Cant access acount due to problem with payment method

I cannot access my account as my xbox says my account has been suspended due to a problem with my payment method, i have since updated the current payment method but it still says i am suspended for a problem with it. I added a new payment method but my
xbox said the new payment method could not be allocated to my account.

Any and all help is appreciated thank you.

Smwutches · Feb 24, 2014

You'll need to contact support directly to speak to support so they can help you sort it out. You will have to add another card (not a prepaid card) to pay off any balance you owe before you can delete another card. 1-800-4my-xbox if you're in the US/Canada
or support.xbox.com/contact-us

Smwutches

You'll need to contact support directly to speak to support so they can help you sort it out. You will have to add another card (not a prepaid card) to pay off any balance you owe before you can delete another card. 1-800-4my-xbox if you're in the US/Canada
or support.xbox.com/contact-us

Donkeyhacks

Not to mention because my account classes as suspended from a payment being due. however I can't change my payment method because of the fact there is a payment due but the card it wants to use (my old one) no longer exists.

And because there is balance due on a suspended account I can't add xbox subscription time and to top it off I still have to use parental *** because I can't change my account to adult until my Xbox Live subscription is fixed.

*** microsoft a massive *** I will most certainly not be purchasing anymore xbox or other microsoft consoles.

brianpomerleau

same issue evidently i renewed for 3 months back in november and tacked on a month ontop of that > now i am recieveing emails about a payment that didnt go through via paypal >but on paypals overview no charges to billing@microsoft now im getting spammed
by billing@ microsoft

PS when i called CS evidently they were have computer troubles the technician got BSoD and told me to call back i did and evidently my account was flagged for fraud yet paypal CS number says no bills were showing up via billing@microsoft so IDK WTH is going
on !!!

onyxishere

It can take up to 48 hours for the system to update the payment option on the server. If you would like to speed that up give support a call and speak with billing to let them know what you did.

support.xbox.com/contact-us

MR ROFLKNIFE

I "had" a gold membership but when i went to renew it, it said my account has been temporarily suspended until you update payment option

My account is suspended until I "update my payment methods"