My Account is stuck ...again

Hello Forecast Prime,

From our FAQ:

—Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Furthermore, we see that you never reached the two star level, and your eligible spending for the last year (September 2015 - December 2016) placed you at the one star level. Since pre-orders are not eligible for MyVIP, your purchase of Mass Effect has not
increased your MyVIP progress for the year so far.

I'm having a similar problem, today I turned on my xbox 360 & signed in and I was stuck at the loading screen for 5 minutes then I decided to turn off the xbox and turn it back on. I signed in again and it loaded the dashboard, then I went to account management
and got stuck at the loading screen again.

[quote user="BAD 2020"]

I didnt use the money. I stuck it on my second account. Then I got hit again and stuck it on my second account.

[/quote]

You placed the 'dirty money' on your second character, now forgive me if I may have missed this somewhere, but did you delete that second character?

I've uninstalled it and closed and opened it many times. I even signed out of my microsoft account and signed in again to try to resolve the issue. It's just stuck on the loading screen.

now my tray is stuck again.....