My account is set for all age groups , still can not install game rated 18 !!

vasculho · Aug 7, 2021

Hi I Am a gamepass ultimate member and now sunddenly if I want to install a game rated adult ( The Ascent, gears etc) I get a message to get an adult... i checked on the xbox family setings and its set for all ages!

Please help. Thank you

:)

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

If the problem is only with this game, or others too, please check the solution below.

https://support.xbox.com/en-US/help/family-onli...

*I hope this can help you.

Farscape247

if the accounts date of birth makes it under 18 then you may not be able to use the service as the age rating for the game is 18, even if you de restrict adult content.if the account is and 18 or over account then the settings can take while to change.

HassanB

LTC Yoon - You are still on a child account if you are getting this error. Regardless of what the child account's settings are set to you cannot download demo's that are M rated or RP rated content rated. The only way you will be able to download MOH: WF
is to either make a new account on your Xbox 360 that is over the age of 18 with another gold membership. Or, if you already have an account that is 18+ with a gold membership it can download the demo and you can play it on your own account.

HassanB

Hello,

You will not be able to download this demo regardless of what account settings are set to allow because you have an account that is under the age of 18. Specifically for game demo's you cannot play them if they are M (Mature) or RP (Rating Pending) as they
are set to different status's.

There are only only two ways you will be able to play this demo. One is to create a new Xbox LIVE account with the age of 18+, and two is if there is an account that is already over the age if 18 on the Xbox 360 that has a Gold membership that can download
it for you. The demo should be accessible on all other accounts on the Xbox 360 after it's been downloaded by the 18+ account.

Sorry, there's no other ways besides that.

davemcfly85

if your account is under 18 you cannot download any demos or trailers of any M rated or RP (rating pending) games. there is no way to change your age once it was set up, you will have to wait till that account reaches age 18 and promote it. you should
be able to download stuff like maps as long as the parental controls are set up correctly.

My account is set for all age groups , still can not install game rated 18 !!