My account is not earning any credits or gems even though I make regular purchases and play ...

Discus and support My account is not earning any credits or gems even though I make regular purchases and play ... in XBoX Rewards & Social to solve the problem; Hello I make regular purchases on the xbox live store but am not receiving any rewards credits or gems. When I attempt to login to the regular MS... Discussion in 'XBoX Rewards & Social' started by FatalFrosti, Apr 20, 2018.

  1. FatalFrosti
    FatalFrosti Guest

    My account is not earning any credits or gems even though I make regular purchases and play ...


    Hello

    I make regular purchases on the xbox live store but am not receiving any rewards credits or gems. When I attempt to login to the regular MS rewards page, it says my account has been suspended but have no idea why. Any help would be appreciated.

    :)
     
    FatalFrosti, Apr 20, 2018
    #1
  2. Purchased 15,000 reward credits

    I purchased a 10,000 and 5,000 reward credits with my vip gems but I have not received anything in my account. I would like to have these credits converted into money so I can make purchases. My gamer tag is
     
    II PEANUT08 II, Apr 20, 2018
    #2
  3. missing credits vip gems

    i am missing

    [table][tr][td]Make Your 1st Purchase on qualifying Xbox content[/td][td]1,250 Rewards Credits[/td][/tr][/table]

    i preordered sea of thiefs on 1-2-2018 and it still has not punched

    as for the the credits should got for first purchase also i am not getting my vip gems for each 1$ spend in the online store purchases such as my pre order and other games have not given any gems. i only buy from online store so its not a retail issue.
     
    Soulcollecter01, Apr 20, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    My account is not earning any credits or gems even though I make regular purchases and play ...

    Hello FatalFrosti,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
    and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

    Regarding your Gems, we see that your Gems are currently in your account and are on your Gem statement as well as your vault total at the top of the vault page.

    The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
     
    XBLRewards8, Apr 23, 2018
    #4
  5. XBLRewards8 Win User

    My account is not earning any credits or gems even though I make regular purchases and play games

    Hello FatalFrosti,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
    and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

    Regarding your Gems, we see that your Gems are currently in your account and are on your Gem statement as well as your vault total at the top of the vault page.

    The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  6. Smwutches Win User

    Vip gems missing n un notified

    Support will check into that and post back, but those sound more like credits and not gems since there are currently no offers that award that many gems. They would be listed on the MyRewards section of the site as either pending or deposited in your statement.
    There is an offer to earn 1250 credits for making your first purchase. Your statement would list what the 1,000 was from.
  7. Smwutches Win User

    Not getting credits for my achievements

    If you're not already signed up, you would need to sign up for the Xbox Rewards program -
    http://rewards.xbox.com You can view all offers for earning credits on the Missions page of the rewards site.

    If you are signed up, you can earn credits for achievements if they are part of a specific offer on the site at the time. Like the current "You Complete Me" offer. In order to receive credits, you have to first purchase a specific type of game(s) to complete
    the first part of the offer and then you can earn credits for completing a set number of achievements in the game you purchased.

    You can also earn gems to redeem for other prizes. You can earn 2 gems for every 1,000 gamerscore you earn and a number of gems for reaching different achievement levels. Gems just started on October 1, so you would not have been awarded for anything prior
    to that date.
  8. XBLRewards8 Win User

    Not received reward credits

    Hello Gouldiekun,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month (or this month's) MyVIP, so it is too early to see the Credits pending. We see that your Gems from purchases are all currently in your account. For reference, you can see a statement of your Gems on the MyRewards page
    and the total on the Vault page.
  9. Murphs-A47006C9-2185 Win User

    My rewards are not working

    It takes 96 hours for purchases and activity to update on the website so 2 days is far too soon. Subsequently, you need to complete promotions or make eligible purchases to be rewarded. Also, Trove and Gems of War are the only eligible
    titles to earn rewards for playing. however you do not receive reward credits, but rather in-game currency for Trove and Sweepstakes entries for Gems of War.
Thema:

My account is not earning any credits or gems even though I make regular purchases and play ...

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