MY ACCOUNT IS LOCKED - NEED TO HAVE IT UNLOCKED.

WWIIAB · Dec 31, 2013

My account is locked for no reason. I am trying to use Microsoft points received for Christmas. I need my account unlocked.

:)

vAsHdStAmPeDe41 · Dec 31, 2013

Xbox One error code: 81a2ab29-166e-4249-822e-78ba6d0a813d

probably means your account is locked and might need to call customer support to get it unlocked...

Bloo Zebra1 · Dec 31, 2013

My account was banned for no reason!!! Help

Recently my account was hacked. The service agent that helped me said he locked my account for the case and then i got an email that said it was unlocked. Unfortunately it was not unlocked and i got an email saying i have a permanent suspension. I have not
played xbox live for a while because of my case and I dont know how I could get suspended. I really need my account back and I dont know what else to do. Please help me get my account back! My gamertag is

Bloo Zebra

medium bloke · Dec 31, 2013

You cannot use Microsoft Points or other payment methods if your account is currently suspended. This is most likely because payment for Xbox LIVE services could not be taken. You should try updating your payment methods and then contacting the enforcement
team.

You will have to post a thread here:

forums.xbox.com/.../41.aspx

By posting there, the enforcement team can look into any account suspensions/bans on your account.

RiposaurusRex · Oct 31, 2018

If your account hasn't been suspended however and you are just blocked from making purchases then there may be something wrong with your payment option on your account if you have one. If there is some kind of balance on your account from possible lack of
auto renew payments then you would have to contact Xbox Support to have them take a look at the issue for you. Xbox Support number is 1-800-4MY-XBOX.

RiposaurusRex

If your account hasn't been suspended however and you are just blocked from making purchases then there may be something wrong with your payment option on your account if you have one. If there is some kind of balance on your account from possible lack of
auto renew payments then you would have to contact Xbox Support to have them take a look at the issue for you. Xbox Support number is 1-800-4MY-XBOX.

medium bloke

You cannot use Microsoft Points or other payment methods if your account is currently suspended. This is most likely because payment for Xbox LIVE services could not be taken. You should try updating your payment methods and then contacting the enforcement
team.

You will have to post a thread here:

forums.xbox.com/.../41.aspx

By posting there, the enforcement team can look into any account suspensions/bans on your account.

Legitti

You need to call to support or have a adult account to unlock the child lock.

gag gag

hi my account just locked like that without next button and said We've detected some activity that violates our Microsoft Services Agreement and have locked your account. i think someone tryed to enter my account please unlock my account and i will protect my account as possible please unlock it i really need it

thanks

EndlerPlayz

I ain't locked from my account, but I am locked from Microsoft Services. I have to input a phone number and verify my account to unlock it, but when I try to unlock it a while later, it is locked again and I have to verify using a phone number again. (Basically
I am in an infinite, and annoying loop...)

MY ACCOUNT IS LOCKED - NEED TO HAVE IT UNLOCKED.