My account is continually being hacked HELP

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hey it looks like Someone has been using your account to buy online goods from the Microsoft store or has your banking information and is using it to buy stuff on the Microsoft store and you are getting emails about being charged about it you should probably
be able to work something out with your bank and also try to remove any payment method on your xbox relating to your credit card

Hello Karen,

AS per what Chiefjoboo stated which is great help. If you notice that your primary email and that has been changed you will need to talk with support.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select see more options then subscription changes
• Step 3-----select show contact options
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

This sounds like someone has access to your email and is resetting your password or someone who knows your password even when you change it. For example, there may be a Remote Access Trojan on your PC that is letting people see what you're typing or even
see your screen remotely.

I would change the password on your email and account from another machine (maybe mobile phone if you don't have another PC) and do a virus scan with Malwarebytes (free) on your PC that you usually use. Also check your proofs to make sure there's no backup
emails added by people who were hijacking your account:
https://account.live.com/proofs/Manage

See this page to see if people are logging into your account from places you don't live in:
https://account.live.com/Activity

Another cause could be people on your console are actually buying these charges without your knowledge. Please set a passkey to prevent purchases from happening on your console if you think this could be the case:

http://support.xbox.com/xbox-one/security/prevent-unauthorized-purchases

It does sound like someone has access to your xbox account and is purchasing these VBucks. I hope this information helps stop the problem.

This page otherwise, will help you secure your account:
https://support.xbox.com/my-account/security/compromised-account-solution

I second the advice to set up two factor log in, it's a good security blanket to have in order to protect any online account.