My account is continually being hacked HELP

Discus and support My account is continually being hacked HELP in XBoX on Consoles to solve the problem; The account that I am currently writing this on is continually being hacked by the same person, and they keep logging back in to change the password.... Discussion in 'XBoX on Consoles' started by Guygettinghackedbyhacker, Feb 7, 2018.

  1. My account is continually being hacked HELP


    The account that I am currently writing this on is continually being hacked by the same person, and they keep logging back in to change the password. You might ask.. "Why not just change your email or phone number so the hacker can't keep 2-step verifying
    the account and regaining access, thus locking you out?".. GREAT QUESTION!! Well whenever I fill out the form and regain access to the account to change the password, I can't change the email or phone number for 30 days.. by the end of the next day the hacker
    logs back in, changes my password again, and has access. Every time I regain access the stupid 30 day waiting period begins again.

    If anyone anywhere has a way around this horribly built security by Microsoft, I would be ever so happy to be rid of this hacker.

    By the way, I called and started live chats with agents who tell me "There is absolutely no way around the 30 day waiting period." So here I am.. in an endless loop of hack-recover-hack-recover-hack.

    Help?

    :)
     
    Guygettinghackedbyhacker, Feb 7, 2018
    #1
  2. Jack Le
    Jack Le Guest
    Help. My account got hacked

    My account has been banned from communications because someone hacked my account. Please help me.
     
    Jack Le, Feb 7, 2018
    #2
  3. Algera
    Algera Guest
    Help. My account got hacked

    Hey, can you give us some more details about how it happened? If I understand correctly, you're currently in possession of the account? The hacker is no longer using it?

    If yes, I really suggest that you immediately contact the Xbox support and explain to them what exactly happened. If you can somehow prove, or make them believe that you truly got hacked they might revert the communication ban. I think that it's your best bet My account is continually being hacked HELP :) good luck!
     
    Algera, Feb 7, 2018
    #3
  4. XBF Leo G Win User

    Account Continually Hacked

    Hello!

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be more
    than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!
  5. VAC9 Win User

    Account Continually Hacked

    hey it looks like Someone has been using your account to buy online goods from the Microsoft store or has your banking information and is using it to buy stuff on the Microsoft store and you are getting emails about being charged about it you should probably
    be able to work something out with your bank and also try to remove any payment method on your xbox relating to your credit card
  6. XBF Brad A Win User

    Account Continually Hacked

    Hello Karen,

    AS per what Chiefjoboo stated which is great help. If you notice that your primary email and that has been changed you will need to talk with support.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see more options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  7. ChiefJoboo Win User

    Account Continually Hacked

    This sounds like someone has access to your email and is resetting your password or someone who knows your password even when you change it. For example, there may be a Remote Access Trojan on your PC that is letting people see what you're typing or even
    see your screen remotely.

    I would change the password on your email and account from another machine (maybe mobile phone if you don't have another PC) and do a virus scan with Malwarebytes (free) on your PC that you usually use. Also check your proofs to make sure there's no backup
    emails added by people who were hijacking your account:
    https://account.live.com/proofs/Manage


    See this page to see if people are logging into your account from places you don't live in:
    https://account.live.com/Activity

    Another cause could be people on your console are actually buying these charges without your knowledge. Please set a passkey to prevent purchases from happening on your console if you think this could be the case:

    http://support.xbox.com/xbox-one/security/prevent-unauthorized-purchases


    It does sound like someone has access to your xbox account and is purchasing these VBucks. I hope this information helps stop the problem.

    This page otherwise, will help you secure your account:
    https://support.xbox.com/my-account/security/compromised-account-solution
  8. WUIJIBOBO Win User

    Account Continually Hacked

    I second the advice to set up two factor log in, it's a good security blanket to have in order to protect any online account.
Thema:

My account is continually being hacked HELP

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