my account is being taken from me.

Discus and support my account is being taken from me. in XBoX on Consoles to solve the problem; my account is being recovered from a different xbox and i need help to take it back. every time i reset my password and i go on my account, someone is... Discussion in 'XBoX on Consoles' started by Ertl ii, Jan 1, 2014.

  1. Ertl ii
    Ertl ii Guest

    my account is being taken from me.


    my account is being recovered from a different xbox and i need help to take it back. every time i reset my password and i go on my account, someone is logging on to it still so i think there reseting the password to it like i am. i think i need to hurry
    up and reset my password and then change the email so he can't log on to it anymore. i think he has my email and i don't know how.

    :)
     
    Ertl ii, Jan 1, 2014
    #1
  2. My Account was taken from me

    I talked to Tannesha and Felix down at Microsoft support about my account being robbed and then they helped me do the necessary steps to recover it and when i recovered it, it was banned, i would've made a enforcement report on that account but im banned
    from forums and i couldn't do a case review because the person that got my account info and robbed me already tried to get the account unbanned himself. but i am the original owner of xbox gamertag stq and i'm here to see if i can get it back. this is my last
    hope on getting my money back please look into it i have all the information needed to access my account and the nice people at support helped me get it back and untouchable to the thief. Thank you in advance and i can even read you guys the case review that
    the person who robbed me wrote. you can also see the similarties between this email and stq's email. please get back to me i am in a rock in a hard place. Thanks everyone up at enforcement for at least banning the account while it was being used by the thief
     
    V3NMx B4nK5h0t, Jan 1, 2014
    #2
  3. x ii Famas v
    x ii Famas v Guest
    Money being taken from my account

    Thanks, Smwutch, Moa and Red.
     
    x ii Famas v, Jan 1, 2014
    #3
  4. my account is being taken from me.

    Might be your friend whose console you have logged onto
     
    MurmuringSum34, Jan 1, 2014
    #4
  5. Hi there,

    You can follow the steps here (www.xbox.com/.../What-To-Do) to secure and regain control of your account.

    -

    Let us know if that helps.
     
    Mistress Sara, Oct 31, 2018
    #5
  6. Mistress Sara Win User

    my account is being taken from me.

    Hi there,

    You can follow the steps here (www.xbox.com/.../What-To-Do) to secure and regain control of your account.

    -

    Let us know if that helps.
  7. MurmuringSum34 Win User

    my account is being taken from me.

    Might be your friend whose console you have logged onto
  8. x ii Famas v Win User

    Money being taken from my account

    Thanks, Smwutch, Moa and Red.
  9. x1Redline1x Win User

    Money being taken from my account

    You'll have to try calling Xbox Support. 1-800-4MYXBOX. They can help you with billing related inquiries.
  10. The Little Moa-5265A Win User

    Money being taken from my account

    First off, try deleting and recovering your Gamertag from Xbox LIVE, then see if that works, if it doesn't, after reading, I assumed you tried the 'Manage Payment Options' on Xbox.com, if so, give Xbox Support a call and ask for them to manually remove your
    Credit Card or try tweeting @XboxSupport, although, they will most likely refer you to Phone Support.

    Just to double check though, have you done these steps:
    support.xbox.com/.../remove-payment-option


    Read them thoroughly and if still no prevail, find the correct Phone Support number from either here:
    support.xbox.com/.../call-us or change the en-US to en-GB if you are from the UK.

    Sorry I couldn't help you on a personal level, hope it all works out for you.
Thema:

my account is being taken from me.

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