My account have been permanently suspended for no reason.

Hi Joseph_756,

I understand your frustration knowing about your account that was suspended without reason.

To better assist you with this, I suggest that you contact our live support team. In that way they can check on your account and help you with the necessary steps to resolve the problem.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

I appreciate your understanding.

Sincerely,





Microsoft Community Forum Moderator

I cannot I will provide you a screenshot

Hi Joseph_756

Thank you for posting in the Microsoft Community forum. I hope you're doing well.

Based on your description, it seems like you have a problem with your account that has been suspended. I am sorry to hear about your account. Your account might have been violated Microsoft Terms of Service the reasons why you were suspended. Let's work together to find the best solution to this problem.

I would like to ask some questions to better understand the problem.

• First of all, can you tell which specific account has the problem? Just provide us the domain if it's @outlook.com, @hotmail.com or something else.
  
• Kindly provide us a screenshot of the error message that tells your account is blocked.
  

To further assist you, I suggest that you reset your account password to unblock your email account. You may refer to this link here to reset your password. Reset a forgotten Microsoft account password - Microsoft Support

I look forward to your reply.



Sincerely





Microsoft Community Forum Moderator

Hi Joseph_756,

Thanks for getting back.

Based on the image you provided, it seems like your appeal has been denied and your account is permanently suspended.

I understand how frustrating this might be knowing that your account has been suspended without any reasons. However, as much as we would like to help you here in the community, we do not have the rights to get your account back.

What I can recommend is to review the Xbox policies to know more what are the reasons for account suspension. Learn why your account was banned or suspended from Xbox Live - Microsoft Support

Sincerely,





Microsoft Community Forum Moderator

Hi Joseph_756,

I understand your frustration knowing about your account that was suspended without reason.

To better assist you with this, I suggest that you contact our live support team. In that way they can check on your account and help you with the necessary steps to resolve the problem.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

I appreciate your understanding.

Sincerely,



ReynaldoB

Microsoft Community Forum Moderator

Contacting support would be a complete waste of time since they dont handle bans/suspensions at all.