my account has been locked and no support from microsoft

Hi Kian16th! My name is Ricardo an independent advisor ready to help you with this situation!

There's a process to unlock your account that you must follow

https://support.microsoft.com/en-us/account-bil...

If you fill a request, this could take some time to get a reply on, as it needs to be reviewed, and this depends on the amount of request before yours, but for sure once everything gets reviewed you will get a response to the alternative email

Hi Lawand Naseh,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion

Hi Lawand Naseh,

Welcome to Microsoft Xbox Community Forum. I understand that you're having trouble with your Microsoft account being locked.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.



First, it's important to understand why your account may have been locked. There are several reasons why this may have happened, including suspicious activity on your account, a violation of Microsoft's terms of service, or an incorrect password being entered too many times.

To unblock your account, you can try the following steps:

1. Go to the Microsoft account recovery page: https://account.live.com/ACSR

2. Enter the email address or phone number associated with your account and follow the prompts to verify your identity.

3. If you have a phone number associated with your account, you can choose to receive a verification code via text message or phone call. If you have an alternate email address associated with your account, you can choose to receive a verification code via email.

4. Once you have verified your identity, you will be prompted to create a new password for your account.

5. After creating a new password, you should be able to access your account again.



If you are still having trouble unblocking your account, it's possible that you have exceeded the usage limit for your phone number. In this case, you may need to wait a few days before trying again or try using a different phone number or email address to verify your identity.



You may also check this article for other helpful details: Account has been locked - Microsoft Support



Kind regards,
Marrion

Hi

I’ve been trying for about 3 weeks now and still no joy it’s just the same form over and over again !!!

Hi Brendan,

Thanks for reaching out to the forums. We are sorry for the issue with your profile. Unfortunately, you will need to request a call from support and have them look into the profile. We do not have the tools here on the forums.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad