My account has been hacked. I can’t get it back as my email has been changed.

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft Xbox account being compromised. I understand how frustrating it is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

Kindly follow the instructions in the interactive tool using the link below in order to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello ISAAC MAYNARD,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

If you think your account has been hacked - Microsoft Community

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

It was a pleasure interacting with you on this thread. Big hug!

My Xbox account has been hacked to. I still have access to my account somehow but they changed the email linked the account and deleted my Microsoft account completely. I have no idea how they even got into it in the first place. I can’t get Xbox support or Microsoft support on a call at all because they don’t consider it an issue.