My account has been hacked can I get it back?

Hey there, NatanielKK

Welcome to the Microsoft Community.

From the post you have entered, I can see that you have tried to recover your Microsoft account. As the email address has been changed, you will be unable to continue through the recovery process due to the email address not being recognised.

Please can you reach out to Xbox Support via this link: Contact us | Xbox Support

Please use the flowchart underneath to help you pick the right categories/topics so you can reach the right support team.





If you do come across an Xbox gamer, please ask them to reroute you and explain that you have tried using the recovery process and form and have had no luck. Please explain that you don't have access to your account, they can then reroute you to a Microsoft agent who will be able to point you in the right place for account recovery.

Thanks,

Nathan

what if my account has really been hacked? how can i get it back?

Hi Sderas3373, my name is Jhon, and will be a pleasure help you

I understand how frustrating this situation can be and how difficult it is when something you rely on suddenly becomes inaccessible.

The only alternative you have at this time is to submit the account recovery form:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

Here is the form, https://account.live.com/acsr

If you want to make a report as you have requested, then:

You will need to create a new Microsoft account at account.microsoft.com with a different email to contact support.

Sign in to your Microsoft account in your browser and click the link below for help
https://support.microsoft.com/contactus

> Click Microsoft 365
> Click Get Home Support
> In the displayed box, type “Outlook.com problems” and select it from the options
> Now scroll down and click on Contact Support (near the bottom, a little left of center)
> The next screen will ask for more details (fill in as appropriate)
> Under products and services: select Microsoft 365 and Office
> in the category select: Outlook
> Click confirm
> Click Chat with a support agent in your browser

Note: Some of the information, which were gained from this answer, were received in a thread on the Microsoft forum by , and it seemed a good idea, to share this information with you. Source of information (credits to advisor Fuad) :

https://answers.microsoft.com/thread/5e313019-0b42-44fb-8fbd-d7dee02a0796

I hope the information I gave you has been useful, have a happy day.

the same thing has happened to me my friend but the only difference in who ever hacked my account has been hacking others with it cause i am 10th and 15th on most call of dutys how can i get my account back after being wrongly banned

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

I understand that you have already filled out the account recovery form multiple times to no avail. Nothing to worry because this time we'll give you the instructions and steps on how to answer the recovery questionnaire.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!