My account has been hacked and when I try to request recovery it says it 'does not exist'...

Discus and support My account has been hacked and when I try to request recovery it says it 'does not exist'... in XBoX Accessibility to solve the problem; My account was hacked and the password changed. My attempts at recovery so far have been unsuccessful, with Microsoft not even responding to them or... Discussion in 'XBoX Accessibility' started by lrm1234_12, Mar 14, 2025.

  1. lrm1234_12
    lrm1234_12 Guest

    My account has been hacked and when I try to request recovery it says it 'does not exist'...


    My account was hacked and the password changed. My attempts at recovery so far have been unsuccessful, with Microsoft not even responding to them or rejecting them instantly, too quickly for them to have been investigated surely.

    I have today received an email with a receipt for an Xbox game purchase - this was not me as I do not have access to the account.

    Whenever I try to request help from Microsoft, they require me to log in (hence why I have made another account just to ask this question) and I of course can't.

    Now, when I type my email into the sign-in helper it says "no issues detected" but then when I go to try and reset password or recover account it is now saying that the account does not exist. This is the part I don't understand as someone is actively using my Xbox account and has made a purchase which has been emailed to my 'not recognised' email?!

    I am genuinely at a loss at where to go from here - I have blocked access for Microsoft to my bank account but do I just have to sit by while someone is using my Xbox account (under the same gamertag) and accessing my emails which were set up to link with my other account (which has been secured - not Microsoft) so may be able to access all sorts of information?

    I am really worried that nothing will be done and really wish I could get in contact with an adviser because I am going round in circles.

    Help would be much appreciated!!

    :)
     
    lrm1234_12, Mar 14, 2025
    #1
  2. Jacob Good Win User

    My Account Vanished!!

    It's more than just being hacked, and none of those will work because it now says that the account no longer exists meaning it got deleted. Which means I've lost minecraft on that account and have to make a complete new account and buy it again. When you try and sign in or put that email in any recovery spot that says to provide that email it will continue to say "The Microsoft account you've entered does not exist"
  3. Pranav Nandamuri Win User

    My Microsoft + Minecraft Account Probably Got Deleted, Can I Get It Back?

    When I Try To Use The Link You Posted And Trying To Recover The Account, It Says "The Microsoft account you've entered does not exist."

    And I Didn't Understand What You Meant When You Said This

    "When you submit a recovery request online, please provide the nearest answer to all the asked questions.
    And it is important to not leave any questions unanswered.
    Please be guided with the steps and instructions on how to answer the account recovery form."

    Could You Please Make It Simpler To Understand

    Thank You For Responding
  4. MBHeugh Win User

    My Minecraft Account was stolen. Is there anyway I can recover it?

    Hi. Whenever I try and use one of the account recovery methods, it doesnt work. When I try and sign into microsoft account recovery with my email it says that the email doesnt exist. However, I know the account exists as I bought minecraft with it. Is there anything I can do about this or is my minecraft and microsoft account lost forever?
  5. alan han Win User

    Cannot log into Microsoft account

    Hey Darhyl,

    I checked my account's username through Email & Accounts in settings, and it was correct. It still did not let me sign in though. I don't know if it was hacked either, as when I try to use the "recover hacked account" option, it says that my username does not exist.
  6. Matthew Sutton1 Win User

    Is there a phone number i can call for help with an account recovery?

    Hi,

    I have not been able to access my hotmail account for 6 days, I believe it may have been hacked or compromised as my password no longer works.

    I have been trying to get it recovered but no success as yet using the recovery form from microsoft.

    The hotmail account I have had for over 15 years and is linked to virtually everything I do online and I am running out of options?

    I recently went on holiday and my ebay account was also hacked, Ebay have now sorted this but I think my hotmail account has been targeted.

    Unfortunately the recovery email address linked to my account no longer exists and I cannot use that to rset the password.

    What do I do next?
Thema:

My account has been hacked and when I try to request recovery it says it 'does not exist'...

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