My account has been hacked and the email has been changed on the account

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello ISAAC MAYNARD,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

If you think your account has been hacked - Microsoft Community

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

Help with the Microsoft account recovery form - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

It was a pleasure interacting with you on this thread. Big hug!

Hello SmartLace1968,



Thank you for taking the time to reply and provide those links. I appreciate the guidance.



I have tried the account recovery form previously, but it stated that the information provided was not enough. I will try it again, making sure to provide as much detail as possible.



Regarding the email address, as my account was compromised by a hacker & I don't have cameras in his room, I do not know the new email address they set up. This is a key part of why I am having trouble with the standard recovery process.



I want to reiterate that I have strong proof of ownership for my Minecraft account ("yuuka1522") in the form of its UUID: e52222f0-3460-4138-9300-e4da33417cd4, which is linked to my Badlion account. My Microsoft account is also linked to Badlion. I hope that this unique identifier can be used to verify my ownership.



I will also try contacting Xbox Support again, as you suggested, and will make sure to mention the UUID and the issue with the changed email address.



Thank you again for your assistance.

What options will I be able to get a call from