My account has been hacked and the default email has been changed and i cant use the normal...

Discus and support My account has been hacked and the default email has been changed and i cant use the normal... in XBoX Accessibility to solve the problem; So the title explains most of my issues as my gmail was first hacked and then my Microsoft. I can log-in using my device password but i can't log in... Discussion in 'XBoX Accessibility' started by Tyler Geuens, Nov 30, 2023.

  1. Tyler Geuens
    Tyler Geuens Guest

    My account has been hacked and the default email has been changed and i cant use the normal...


    So the title explains most of my issues as my gmail was first hacked and then my Microsoft. I can log-in using my device password but i can't log in using my email as it says account doesnt exist. My Xbox profile has basically been stolen now and i have no clue what to do.

    :)
     
    Tyler Geuens, Nov 30, 2023
    #1
  2. Courtney Todd Win User

    My account has been hacked and the default email has been changed and i cant use the normal steps as the current shows as the hackers email

    Hi Tyler G, my name is Courtney and I would be happy to help.

    I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (If you cannot fill out the form, unfortunately nothing can be done), I tell you that I have also been through this situation, so I can give you some recommendations.

    The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

    https://account.live.com/acsr

    Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

    Support: https://support.xbox.com/contact-us/

    Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

    Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

    I hope this information has been useful to you.

    Best regards,
    Courtney.
  3. Tyler Geuens Win User

    My account has been hacked and the default email has been changed and i cant use the normal steps as the current shows as the hackers email

    Thank you for the assistance, I managed to have get some control but not over the full account as Microsoft has a 30 day policy of log in and changing main details, meaning for now I can't do much till I get in contact with someone with more control over this stuff or just be a pain and change the password constantly till the 30 days are up and I can change my stuff back.
  4. Isaac McClimon Win User

    My account has been hacked and the default email has been changed and i cant use the normal steps as the current shows as the hackers email

    Did you keep all of your saves?
  5. Courtney Todd Win User

    My account has been hacked and the default email has been changed and i cant use the normal steps as the current shows as the hackers email

    Hello again Tyler,

    At least I'm glad to know that you have some hope to recover your account, this process can be a long time so you should have a little patience.

    Best regards,
    Courtney.
  6. CarTzy Win User

    My account has been hacked and the email has been changed on the account

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.


    [​IMG]


    Thank you for understanding.
Thema:

My account has been hacked and the default email has been changed and i cant use the normal...

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