My account has been compromised by a Russian email.

Discus and support My account has been compromised by a Russian email. in XBoX Accessibility to solve the problem; My account was hacked a few days ago, i already contacted Microsoft and I already got the email proving that I was the previous owner, but when i type... Discussion in 'XBoX Accessibility' started by OrangePeel64, Mar 20, 2023.

  1. OrangePeel64
    OrangePeel64 Guest

    My account has been compromised by a Russian email.


    My account was hacked a few days ago, i already contacted Microsoft and I already got the email proving that I was the previous owner, but when i type in the hackers email into the recovery for a password change, it says "Code Doesnt Work, Check The Code And Try Again" But when I type in MY email-the one before I got changed-it says "we dont recognize this Microsoft account" I need help, this is a very important email to me.

    :)
     
    OrangePeel64, Mar 20, 2023
    #1
  2. Georges C. Win User

    My account has been compromised by a Russian email.

    Hello again, good to hear you got your account back.

    Try switching browsers to log into your new account.
  3. Georges C. Win User

    My account has been compromised by a Russian email.

    So, in this case you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

    https://support.xbox.com/en-US/contact-us

    Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

    Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.
  4. c912982a-d02b-4ce0-9 Win User

    My account has been compromised by a Russian email.

    I tried, but it says that that’s not the Microsoft account email anymore, I’m just extremely confused…
  5. c912982a-d02b-4ce0-9 Win User

    My account has been compromised by a Russian email.

    Whenever I try to get my account back to change the email and password it says this and I’ve double checked, copy paste, etc.
    [​IMG]
  6. c912982a-d02b-4ce0-9 Win User

    My account has been compromised by a Russian email.

    I’ve tried the recovery, and I succeeded in the recover, but when I enter the email to change password, it says “code is invalid” which is really confusing, because I’m entering an email.
Thema:

My account has been compromised by a Russian email.

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