my account has been compromised and microsoft wont help me?

Hello, Dion M. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your account was compromised.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, you can try retrieving your account by following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of those methods work, I regret to inform you that this means the hacker managed to change all your account information. Therefore, it's not possible to recover it.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I'll remain attentive to any other inquiry you may have.

Regards,

Arturo.

How can you complain about Microsofts security when you dont even remember your own details? Quote - "I can't even access the WILD that goes with that gamertag, because i don't remember the password from 3 years ago"

As Gob1zku said, someone sending messages saying they "hacked" and not being able to purchase a sub does not mean your account has been compromised, but to be sure please contact support and raise an investigation.

Phone 18004MYXBOX and speak with a support agent ASAP.

you don’t understand me, they stole my account from me and unlinked my phone number and mail and tied another mail that I don’t know, but my mail was not hacked, this mail has a receipt for buying an account from the official site

Hello nexochy deanon,

Thanks for your reply and providing details about your Microsoft account concern.

When you said your account has been compromised on your description, we suggest the only options you can still perform in this situation. We know how important all your games and account details associated to it and if they have stole your account it is better to at least try our suggestions.

I could not really imagine how important it is for you to be able to rectify this issue at the soonest time possible. However, we do not have any details about your account and these details is only known by you.

Should you wish to ensure your account will be recovered, please try this tool and see if you can contact a live support team for assistance - Login Help Tool.

We understand to how important it is for you to access your account however, the only thing we can do here in Community is to guide you to the right direction who can help address your concern. I really wish there is more that I can do on my end.

Regards,