My account got stolen and I can't recover it

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

It just can't complete the process for the reason I said. When my account (Tunechi Pa) was put under Investigation, when it was stolen from me, the support team locked my xbox console from downloading and recovering accounts until the investigation was over,
and that was back in April 2013. I just want the investigation to end so I could download/recover accounts once again, thank you.

You don't understand. My account was stolen. That is my problem that my account got stolen?

my xbox one was stolen how do i recover it or get it banned from xbox live its registered to my account

I tried to recover my account and contacted support for months and never got any help. So I gave up. So the parental account on my 360 I cannot access and can't recover.