My account got locked and can't unblock of TSV

Discus and support My account got locked and can't unblock of TSV in XBoX Accessibility to solve the problem; Dear Microsft helper, i got the account locked because " We've detected some activity that violates our Microsoft Services Agreement and have locked... Discussion in 'XBoX Accessibility' started by Khoaiz Lang, Jan 23, 2025.

  1. Khoaiz Lang
    Khoaiz Lang Guest

    My account got locked and can't unblock of TSV


    Dear Microsft helper,

    i got the account locked because " We've detected some activity that violates our Microsoft Services Agreement and have locked your account"., but i haven't do anything, i have fill a form in https://aka.ms/compliancelock, but the result is
    " We received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account. Unfortunately, when TSV is turned on, we are unable to assist with an account recovery as TSV takes the account recovery completely out of control of customer service. We are unable to remove the TSV or make any changes to the security information on the account due to security protocols set up on the account and accepted in the Microsoft Services agreement when the account was created. "


    eventhough i still keep those mail and phone number, is there anyway to unlock it ?
    thank you, have a nuce day


    :)
     
    Khoaiz Lang, Jan 23, 2025
    #1
  2. KindGryphon Win User

    My account has been suspended for no apparent reason

    Even if i wasnt the one who turned on TSV where would u enter the code if my account is locked, i have a backup code
    If the account is already locked then theres nowhere to put the code.

    Whatever backup code you have would no longer be valid though if someone else setup TSV after you got that code.
  3. kyle_m4496 Win User

    Account locked with TSV

    Hi Andrew. My name is Kyle and I'm an independent advisor.

    It's important to keep your account information safe, secure, and up to date. If you don't, you could lose access to your account.

    When 2SV is enabled, account recovery is out of Microsoft's control, so if you lose access to your authentication methods there is unfortunately nothing Microsoft can do to your recover your account. This is due to security protocols on the account and the agreement you made when creating your account. It's your responsibility to maintain access to your security methods and change/update them if necessary.

    The only way to recover your account in this case is with access to at least 2 security methods registered to the account. This could be your password, phone, email, etc. It depends on what you added to your account as a method of authentication.

    Please reach back if you have further questions.
  4. kyle_m4496 Win User

    Account TSV lock

    Hi Andrew. My name is Kyle and I'm an independent advisor.

    When 2SV is enabled on an account, Microsoft are unable to assist with account recovery. 2SV takes the account completely out of control of Microsoft Support. The account wasn't locked, it was suspended to prevent further use; I'm afraid this action cannot be reversed.

    It is your responsibility to maintain your account's security information. For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9
  5. EmilisAndrulis Win User

    My account has been suspended for no apparent reason

    Even if i wasnt the one who turned on TSV where would u enter the code if my account is locked, i have a backup code
  6. Ricardo Lechuga Win User

    My account was blocked permanently without much reason

    When an account it's locked or blocked, if the account has 2fa active, they can't unblock/unlock, as they can't access the account, but if you manage to get access and then you use the 2fa with your data, anyone else will be able to access it
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My account got locked and can't unblock of TSV

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