My account got locked and can't unblock of TSV

Even if i wasnt the one who turned on TSV where would u enter the code if my account is locked, i have a backup code

If the account is already locked then theres nowhere to put the code.

Whatever backup code you have would no longer be valid though if someone else setup TSV after you got that code.

Hi Andrew. My name is Kyle and I'm an independent advisor.

It's important to keep your account information safe, secure, and up to date. If you don't, you could lose access to your account.

When 2SV is enabled, account recovery is out of Microsoft's control, so if you lose access to your authentication methods there is unfortunately nothing Microsoft can do to your recover your account. This is due to security protocols on the account and the agreement you made when creating your account. It's your responsibility to maintain access to your security methods and change/update them if necessary.

The only way to recover your account in this case is with access to at least 2 security methods registered to the account. This could be your password, phone, email, etc. It depends on what you added to your account as a method of authentication.

Please reach back if you have further questions.

Hi Andrew. My name is Kyle and I'm an independent advisor.

When 2SV is enabled on an account, Microsoft are unable to assist with account recovery. 2SV takes the account completely out of control of Microsoft Support. The account wasn't locked, it was suspended to prevent further use; I'm afraid this action cannot be reversed.

It is your responsibility to maintain your account's security information. For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Even if i wasnt the one who turned on TSV where would u enter the code if my account is locked, i have a backup code

When an account it's locked or blocked, if the account has 2fa active, they can't unblock/unlock, as they can't access the account, but if you manage to get access and then you use the 2fa with your data, anyone else will be able to access it