My account got hacked, someone please help!

mandu_496 · Jul 23, 2022

Hello,

Carelessly, I ended up downloading a backdoor and the hacker changed my email (to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) and password (and probably all my information), making me not have access to my account. I created this new account to report this as the hacked account had my phone number and Minecraft Java Edition migrated from a Mojang account but now I don't have access to the game. I've already tried to do the recovery form but the account has two-factor authentication by the hacker's email, so the form was useless. How can I recover my account?

:)

JosefLBohorquez

Yes :c is hard to recover the account when you give them the opportunity to access to your computer

Sorry buddy

mandu_496

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this

Sorry to say but as the hacker basically gained access and changed all your information (and even enabled two steps verification) is not possible to recover your account.

The recovery form is intended for accounts without two steps verification.

You can try some on the steps listed in the link below to see if you're able to recover it:
https://support.microsoft.com/en-us/account-bil...

In cases like this no one Microsoft agent can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies.

As a last advise, please don't download content appeared as "free" on the internet or software that you don't know the real source

If you have further questions feel to ask, greetings from another Microsoft user

Hi, thanks for replying.

I understand that there is no way I can do to resolve this. I was desperate looking for an app and ended up clicking on the first thing I saw, I'll be more careful next time.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this mandu_496

Sorry to say but as the hacker basically gained access and changed all your information (and even enabled two steps verification) is not possible to recover your account.

The recovery form is intended for accounts without two steps verification.

You can try some on the steps listed in the link below to see if you're able to recover it:

https://support.microsoft.com/en-us/account-bil...

In cases like this no one Microsoft agent can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies.

As a last advise, please don't download content appeared as "free" on the internet or software that you don't know the real source

If you have further questions feel to ask, greetings from another Microsoft user

Worth Ellis

My account got banned somebody hacked me my Gamertag is RoaR Pulse can someone please help me!

Dr Pepper 9918

Someone named [Mod Removed] hacked my account and got my credit card i need help please ban him he has been hacking my friends and their devices plus he changed my password on my computer

My account got hacked, someone please help!