my account got hacked, pls help?

my account was hacked and I got it back but my gamertag was changed and my 34 dollars was gone also got banned pls help

i do not live in an area that police can help with that kind of problems.and why cant u guys help me??????????????

tried more than 2 times before.

email of the guy who hacked me: ***Deleted for privacy***

Hi, LuqmanAdam2475.

Thank you for your reply.



Dear friend, I am very sorry for your experience.

Unfortunately, as I mentioned before, Microsoft accounts are all managed in the cloud and no one can access it manually and operate it.



The prerequisite for filling out the recovery form is to know the changed email address and the account has not set up two-factor authentication.



I can understand your feelings, especially when your account has been hacked and cannot be recovered.



All we can recommend to you is to strengthen the protection of your account in the future and reduce the possibility of account theft.

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Hi, LuqmanAdam2475.

Thank you for posting in the Microsoft Community.



From your description, I learned that your Minecraft account was hacked. I understand your confusion about this problem.



This is a friendly explanation: We are only members of the Microsoft community. We have no access to your account information and no right to do anything with your account.

Microsoft Community only provides technical support and does not perform account recovery.



It prompts you that the account does not exist. This is probably because the hacker logged into your account, added an alias that you don't know, and deleted your alias.

So when you log in, it will show that the account does not exist.



Regarding your experience, I really want to help you get your account back immediately. But please understand that Microsoft accounts are managed by fully automated servers and no one can access them manually. All security information in the account is managed by cloud services.



I can understand your current mood. It is really frustrating to encounter this situation. The account is not only a tool for us, but there may be many important things in it. Losing it is indeed very anxious.



Unfortunately, when users need to perform account operations, the standard process is to use security verification methods and fill out the account recovery form.

The premise of filling out the recovery form is to know the current email address of the account and that the account has not been set up for two-factor verification.

This is difficult for anyone to accept, but I hope that the information I provided above will give you a better understanding of your Microsoft account security strategy.



In the future, you will use a complex combination of passwords such as uppercase and lowercase letters, numbers, and symbols, and set up two-factor verification, passwordless login, add a mobile phone number, add an alias, etc. to strengthen account security. At the same time, do not click on unfamiliar links and enter your account information.



We look forward to hearing from you!



Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist