my account got hacked, i lost my minecraft and xbox gamepass

Hello JustCh33se
My name is Ezequiel. I'm an Independent Consultant. When an account is permanently banned from the Xbox network, your Xbox subscriptions are canceled. In most cases, a permanent ban from the Xbox network doesn’t remove your games or purchases. Any previously downloaded games, apps, or features that can be used offline are accessible to the suspended account. In most cases, a permanent ban from the Xbox network doesn’t remove your games or purchases. Any previously downloaded games, apps, or features that can be used offline are accessible to the suspended account. This content that I'm passing on is part of the link that I'm also sending in my answer, about Minecraft you can download but you won't be able to play online.

https://support.xbox.com/help/family-online-safety/enforcement/xbox-enforcement-action-faq

I already got hack another account nice I lost 2 minecraft account but xbox can't help me anything nice

My account XxShutYoMouthxX has been hacked too. Since it got hacked the hacks got me banned and not i lost all my games and can't play on xboxlive

My account got hacked and membership was stolen too.... Xbox didn't refund me for anything.... Lost $107 of my family plan....

Hello Victor France，



Welcome to the Microsoft Community.

I understand that your Microsoft account has been hacked, causing you to lose a large number of games tied to your Microsoft account.



First of all, you first try to see if you can recover your Microsoft account, it would be great if your account can be recovered by following these steps.



If your email address and password have been changed, then it is safe to assume that your account has been stolen.

I would first recommend that you save your current email and address for your Microsoft account, as this is very important for us to retrieve the account.



I recommend that you try to recover your stolen account through the following officially supported method:

How to recover a hacked or compromised Microsoft account - Microsoft Support



If it is not possible to recover the account via the above link, then I suggest you fill out the recovery form:

Help with the Microsoft account recovery form - Microsoft Support

Note: Try to add as much information as possible to this form. This allows the team to verify that you are the account owner. We recommend that you fill out this form on a computer that has previously logged into your account, as this form may capture computer information that can be used to verify that your computer is a trusted device for your Microsoft account.



The community only provides technical support for the software, not account recovery, and for account data, unfortunately community members do not have access to the server backend data for recovery. This is because account data is stored on highly encrypted servers and very few people have access to these servers.



On the other hand, it would be a huge information security crisis if any staff member in the community had direct access to users' Microsoft account data.



Of course, you can also contact Microsoft Online Support to inquire about your account:

Go to the following Web site:

Contact - Microsoft Support

1). First, enter your question in the search, then click "Sign up to contact support" at the bottom of the page.

2). Currently logged in to another valid Microsoft account. (Please make sure you sign in with your personal Microsoft account, not your work and school account, or you won't see option 3、4、5.)

3). Under "Products & Services", select "Other Products".

4). Under Categories, select Manage my Subscription and then click Confirm.

5). Click Chat with Support Agent in web browser.



If your account can't be restored and you want to cancel your subscription or get a refund, you can check out this link:

Request a refund for digital games | Xbox Support

If you are unable to cancel your subscription on your own, you can follow these steps to contact Xbox Support to help you:

Contact us | Xbox Support

1. Select the "Contact us" button.

2. Select the drop-down menu option that matches your issue.

3. The next window will provide you with support articles based on your request. We recommend that you review the relevant articles before selecting the "View contact options" button.

4. In the last window, you will see multiple options. We recommend that you select the "Live Chat" or "Request a Call" option to talk to someone. Be sure to provide as many details as possible.



Please feel free contact me if you need more help.



Best regards

|Microsoft Community Support Specialist