My account got hacked and microsoft thinks i’m the scammer

i’m currently waiting for an email back from support. they told me at first there’s nothing that can be done, i kept asking and asking and now they finally think they can help. you’ve been so useless. i don’t care what your system shows, i have receipts for purchases, screenshots of my profile, my emails from the account that was deleted that microsoft keeps telling me never existed and i had to send them multiple pictures to prove they’re wrong

i’m sorry but i refuse to believe nothing can be done. it’s literally an illegal data breach while has left me with financial damage, like i deserve compensation. i’m not trying to take the piss but i don’t think i’m asking for too much, i just want the money for the games i’ve bought or the games to be given access back. i have ID that shows my name is the same as my account. like what’s the issue. i get you probably don’t have the authority to help and you’re just trying to help out but could you just not try if you’re just going to keep leading me in circles. i’ve been told i’ll get my account back and i won’t by so many people at microsoft, surely it’s either a yes or no. disappointing. either i’ll get my account back or i’ll get my money back and buy a **** ps5 lol

Hello aaron corbett,

Thank you for posting in Microsoft Community.



We know how important it is for you to access your account back as it was taken over by another person. We appreciate your time posting this concern and we understand that you have all the proofs that will show you owned the account. Just to set your expectations, your Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the careful account recovery process is designed to protect you from potential malicious activity. Here in Microsoft Community, we can provide you steps on how to recover your account however for account being taken over by someone, you will have to reach out to our live support team (Microsoft Live Support) for assistance. Only the account experts can assist you with this concern and the live support can provide you the details about this.

Based on your description, you have already reached out to the live support team about this issue. If there is a respond from account experts about your account issue, then that would be final. There is nothing we can do here in Community to revise it.



We hope that you will secure and continue to ensure your account is not provided to anyone so this will not happen again. Even the account you are using for any transactions online that you have should be secure. Please keep your account safe.

Here are some tips that you may want to keep for your account:

How to help keep your Microsoft account safe and secure - Microsoft Support

How to use two-step verification with your Microsoft account - Microsoft Support (set at least 3 security information aside from password)

Protect yourself from phishing - Microsoft Support

Report spam, non-spam, phishing, suspicious emails and files to Microsoft | Microsoft Learn

We hope you can access your account back. Please follow the steps below to reach out to support:

1. Go to this link: Microsoft Live Support
   
2. Please provide a brief description of the problem and click Get Help;
   
3. Click Contact Support at the bottom of the display results.
   
4. When you identify the product that is experiencing the problem, click Confirm.
   
5. Finally, you can choose to contact a live chat representative or have a live phone representative make a call.
   

Sincerely,



Microsoft Community Moderator

Hello Aaron Corbett1,

Thanks for your swift reply.

We understand. We know you have been dealing with this issue with the support and the help you get to them is just asking about what have happened to your account. We're sorry to hear about your experience however, no one here in Microsoft Community can access any personal information that will help us determine you are the account owner. We believe that you are the account owner thus, proving it in here will not get you any progress of what you can do when you are with the right team. They are trained with the process on how to handle these data you are trying to give to us. As technical support, it saddens me to read this kind of request that is beyond our area of expertise. You may at least try the Sign-in Help Tool for your account issue.

Please reach out back to our live support team that way they can assist you with your account issue.

Regards,

Hi Ryan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Have you tried to fill out the recover account form?

Please, use this link:

https://account.live.com/acsr

Try all the troubleshooting available here: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution">https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!