My Account for my son is locked how can I let Microsoft know its me trying to recover the...

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

ry to unlock the account by following the steps in the link below.

https://support.microsoft.com/en-us/account-bil...

I'm sorry to hear that your child's account is unable to log in. Based on your description, you have been locked out of many login attempts, and without security verification information, you can only resort to the account recovery form.

Typically, if an account is locked out for the first time, the lock will be removed after 24 hours. You can try to log in again after that. It is important to note that the more times you are locked out, the longer the lockout period will be.

Based on experience, these newly created accounts are almost impossible to recover if the password is forgotten, as it is difficult to provide sufficient valid information. Microsoft takes the security of user accounts very seriously, and without sufficient information, it is impossible to determine who the real owner of the account is from Microsoft's perspective.

Hey there Jay! Can you clarify that you are seeing this message on your son's account on your console after he recovered to another console, or are you seeing this on your account. If yours, try recovering your account on your console and see if that clears
it up. Let me know how that goes. Thanks!

Hey beneta83! If you know the email address the gamertag was associated with you can attempt to recover the password

here. If you do not know the email address, you can attempt to recover that
here. Post back and let me know how it goes!