My account email was hacked and changed to something completely random

Discus and support My account email was hacked and changed to something completely random in XBoX Accessibility to solve the problem; I tried logging in to my microsoft account, and was met with the message that I had to log in again, obviously I tried, and saw the message that my... Discussion in 'XBoX Accessibility' started by CHUA RUI HERN JAVIER, Jun 30, 2023.

  1. My account email was hacked and changed to something completely random


    I tried logging in to my microsoft account, and was met with the message that I had to log in again, obviously I tried, and saw the message that my email had changed for my account. Obviously, I tried to contact microsoft support through the phone, but they were unable to help and told me to go to the website, which I couldn't as my email account no longer exists as a microsoft account. Now I am unable to recover my account entirely and don't know what to do

    :)
     
    CHUA RUI HERN JAVIER, Jun 30, 2023
    #1
  2. WattyNuela Win User

    My account email was hacked and changed to something completely random

    Hi Chua, I know the next reply can be frustrating. But I must inform you that if the hacker managed to change the email linked to the account, it is not possible to get it back.
  3. CHUA RUI HERN JAVIER Win User

    My account email was hacked and changed to something completely random

    I have already tried this, the thing is that the hacker has changed the email of the account itself into a bunch of gibberish, basically rendering it impossible for me to recover as the account itself is now no longer connected to my email. It simply says my account no longer exists
  4. WattyNuela Win User

    My account email was hacked and changed to something completely random

    Hello Chua, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear that your account has been compromised.
    In situations like these, the recommended action is trying to recover the account by using the Microsoft interactive guide below:

    https://support.microsoft.com/account-billing/h...

    Lastly, as a reminder, please notice that no one at Microsoft can view or change the account details for you, this is for security policies
  5. Rodrigo Oliver Win User

    My account was hacked and the email was changed completely

    Hi Alejandro, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I truly am sorry to hear that.

    I kindly ask you to speak with the XBOX Staff.

    Please enter this link:

    https://support.xbox.com/contact-us

    I hope this helps!
  6. Zegen Orrison Win User

    I am trying to get a hacked account back but microsoft is not being helpful in the least is there any way to get them to actually do something?

    This article doesn't help due to the fact that when they hacked my account they changed the email address as well so I am completely unable to access that account.
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My account email was hacked and changed to something completely random

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