My account does no longer work

Jinnekk · Nov 27, 2023

Ive bought minecraft back in 2016-2017, i have receipts and everything, i migrated the account in 2022 but when i log in onto it i end up on a completely different account, different username and no minecraft bought on the account, what is that issue? I cannot access my account and play on it.

:)

kyle_m4496

We do not have insight into account information on this forum, so I'd advise contacting Microsoft support for further assistance: https://support.microsoft.com/contactus

Thanks,
Kyle

Jinnekk

Literally cant see anything on the site referring to minecraft or mojang, cant really think where should i ask to get some assistance

kyle_m4496

It won't say Minecraft or Mojang specifical but this is an issue with purchases/billing.

If you can't find any options on the page, try contacting Microsoft Store support: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

kyle_m4496

Hi Jinnekk. My name is Kyle and I'm an independent advisor.

Are you sure you're logging into the correct Microsoft account? Try all the accounts you have.

Thanks,
Kyle

Jinnekk

I am sure as i only have one, and one for school which has nothing on it, also my previous Mojang account was on the same email so im pretty sure i connected them to my microsoft account which uses the same email, still when i log in im on a completely different account, even if i have more, i have no clue what it might be

My account does no longer work